Operations Admin II-1
About the role
The Operations Admin II-1 is responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. The role involves addressing damaged and incorrectly addressed packages, serving as a customer's first point of contact, and assisting with audits and BCAs.
Responsibilities
- Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering the phone
- Reviews, researches, and/or enters data in various systems to support respective functional area
- Compiles data and provides regular and ad hoc reports to management for review and determination
- Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues
- Affirms BCSA audit activity by retrieving data and/or files for review
- Additional Quality Assurance/Loss Prevention essential functions:
- Supports timely delivery and loss mitigation by performing address searches/corrections and ensuring packages are in good condition for the customer
- Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
- Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
- Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
- Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
- Additional Linehaul essential function:
- Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
- Compiles required documentation to establish and maintain DOT-required files. Verifies timely log entry into system
- Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
- Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
- Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
- Performs other duties as assigned
Requirements
- High School Diploma or GED required
- Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
Qualifications
- General business skills such as typing; data entry and review; and use of phone, copier, and fax
- Software skills, including use of Microsoft Office software and web-based applications
- Customer service skills necessary to effectively and professionally respond to requests
- Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
Benefits
Details on our comprehensive benefits can be found here.
Pay
$17.84 - $24.89 per hour
Additional Details
IB-FT
Job Conditions
Minimal travel required
Preferred Qualifications
Please upload a resume to be considered.
Job Conditions
Minimal travel required
Reasonable Accommodations
Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
E-Verify Program Participant
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)