Operations Admin II-1

About the Role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Handles damaged and incorrectly addressed packages to optimize delivery time and serves as the first line of contact for customer issues.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and enters data in various systems to support respective functional areas.
• Compiles data and provides regular and ad-hoc reports to management.
• Serves as frontline customer service to receive, solve, and escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and files for review.
• Performs other duties as assigned.

Quality Assurance/Loss Prevention

• Supports timely delivery and mitigates loss and damage by performing address searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize the number of packages resolved and sent out for same-day delivery.
• Ensures all packages receive appropriate scan statuses and inspects hazardous material damages per policy.
• Ensures all loose product is accounted for as per company policy.
• Researches missing packages to identify root causes of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims to identify improperly charged claims and reports them to management.

Linehaul

• Reviews and enters all Independent Contractor (IC) settlement information into the appropriate system to ensure proper payments.
• Enters settlement adjustments as directed by management.
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files.
• Verifies timely log entry into the system.
• Enters individual vehicle mileage record information and works with ICs and Linehaul staff to rectify issues.
• Tracks metrics, including IC charge-back program, complaints, and maintenance compliance, and prepares weekly reports for management review.
• Serves as the initial contact for IC inquiries or issues related to settlement, uniforms, decals, etc., routing them to management for resolution.

Requirements

• High School Diploma or GED required.
• Two (2) years of customer service, clerical, or related experience required; experience in dock operations or a distribution center setting preferred.

Skills

• General business skills: typing, data entry and review, phone, copier, and fax use.
• Software skills: Microsoft Office and web-based applications.
• Customer service skills to respond professionally to requests.
• Time management, organizational, and multitasking skills to work in a fast-paced environment while maintaining high attention to detail and accuracy.

Job Conditions

Minimal travel required.