Operations Admin I

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first point of contact for inquiries and issues.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering the telephone.
• Reviews, researches, and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and ad hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Aids in Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Manages records management tasks such as maintenance, destruction, and inventory.

Additional Quality Assurance/Loss Prevention

• Supports timely delivery and loss mitigation by performing address searches/corrections and ensuring packages are in good condition for customers.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Ensures all packages receive appropriate scan statuses.
• Handles hazardous material damages according to policy and inspects loose product as per company policy.
• Researches missing packages to understand scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings them to management's attention.

Additional Linehaul

• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.
• Enters settlement adjustments as directed by manager.
• Compiles required documentation to establish and maintain DOT-required files.
• Verifies timely log entries into system and enters all individual vehicle mileage record information into the system.
• Works with ICs and Linehaul staff to rectify any issues and tracks various metrics including the IC charge back program, complaints, and maintenance compliance.
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
• Performs other duties as assigned.

Requirements

High School Diploma or GED required. Previous clerical or customer service experience preferred. Knowledge skills and abilities include general business skills, software skills, customer service skills, time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment.

Qualifications

• Knowledge of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational, and multi-tasking skills necessary to handle various tasks and changing priorities.

Skills

• General business skills such as typing, data entry, and review.
• Use of phone, copier, and fax.

Benefits

No specific benefits mentioned in the job posting.

Pay

$17.63 - $27.34/hr

Schedule

TBD