Operations Admin I
About the role
Performs clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first line of contact for inquiries and issues.
Responsibilities
- Provides clerical support by photocopying, filing, faxing, emailing, and answering telephones.
- Reviews, researches, and enters data in various systems to support respective functional area.
- Compiles data and provides regular and ad-hoc reports to management for review.
- Serves as frontline customer service to receive, solve, and escalate customer inquiries and issues.
- Supports BCSA audit activity by retrieving data and/or files for review.
- Supports records management tasks such as maintenance, destruction, and inventory.
- Additional Quality Assurance/Loss Prevention: Performs address searches/corrections, prioritizes workflow, inspects and handles hazardous material damages, ensures loose product accounting, and reviews loss and damaged claims.
- Additional Linehaul: Reviews and enters IC settlement information, verifies timely log entries, enters vehicle mileage records, tracks metrics, and serves as initial contact for IC inquiries.
Requirements
High School Diploma or GED required. Previous clerical or customer service experience preferred. General business skills, software skills, and customer service skills necessary.
Qualifications
Knowledge of general business skills such as typing, data entry, and use of phone, copier, and fax. Software skills including use of Microsoft Office software and web-based applications. Customer service skills necessary to effectively and professionally respond to requests. Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment.
Skills
Preferred qualifications include knowledge of Microsoft Office, basic computer skills, and strong communication and problem-solving abilities.
Benefits
Comprehensive benefits package available.
Pay
17.63 - 22.63 USD hourly pay.
Schedule
This position is scheduled from Sunday-Thursday, 4-10p.