Operations Admin I-4

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first line of contact for various issues.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering the telephone.
• Reviews, researches, and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and ad hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Supports records management tasks such as maintenance, destruction, and inventory.
• Additional Quality Assurance/Loss Prevention essential functions: supports timely delivery and mitigates loss and damage by performing address searches/corrections, prioritizing workflow, inspecting and handling hazardous material damages, ensuring loose product accounting, researching missing packages, and reviewing loss and damaged claims.
• Additional Linehaul essential functions: reviews and enters IC settlement information, verifies timely log entries, enters vehicle mileage records, tracks metrics, and serves as initial contact for IC inquiries.

Requirements

High School Diploma or GED required. Previous clerical or customer service experience preferred. General business skills, software skills (Microsoft Office), and customer service skills necessary. Time management, organizational, and multi-tasking skills necessary to handle various tasks and changing priorities in a fast-paced environment.

Qualifications

None specified.

Skills

General business skills such as typing, data entry, and use of phone, copier, and fax. Software skills, including use of Microsoft Office software and web-based applications. Customer service skills necessary to effectively and professionally respond to requests. Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment.

Benefits

Details on comprehensive benefits are available upon request.

Pay

Pay details are not specified.

Schedule

Shift times are 3:00 PM - 11:00 PM.

Benefits

Comprehensive benefits are available upon request.

Contact

For details on the E-Verify program, visit the E-Verify Notice (bilingual) and Right to Work Notice (English/Spanish) links provided.