Operations Account Manager

About the role

We are seeking an Operational Account Manager to join our dynamic team. The successful candidate will have a proven track record in engaging with top global clients, enhancing service delivery, and winning new Contract Logistics and freight forwarding business.

Key Accountabilities

• Protect and grow our business with a top global tech client
• Develop strong, trusted relationships with the client at the appropriate levels
• Be the client's first point of contact and escalation for new projects/opportunities as well as issues (Change, Concerns, Commercials)
• Interface with DP World internal stakeholders (operations, engineering, IT, etc.) and coordinate collaboration to execute on customer commitments
• Continuously evaluate the match between client needs and current services/solutions and help identify new opportunities for upselling and cross-selling
• Prepare and maintain KPI/scorecard data to support regular business reviews (MBR, QBR, EBR) with the client, and coordinate follow-up on all actions
• Coordinate the involvement of company personnel, including operations, engineering and management resources to help meet annual targets for new revenue and profitability for the client
• Pursue and lead new opportunities and renewals, as well as track service change requests and commercial resolves; applicable to both Contract Logistics and Freight Forwarding
• Support new implementations for expanding scope as well as continuous improvement initiatives (Lean, Six Sigma) across our sites

Qualifications, Skills & Experience

• University degree required; business or engineering degree preferred
• Minimum 3 years relevant work experience in the contract logistics industry and in freight forwarding, experience in other areas of logistics will be valuable (road, manufacturing support, etc.)
• Excellent communication skills and ability to work well across borders
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Problem-solving mindset; Lean, Six Sigma experience or certification is a big plus
• High customer service focus and strong business acumen
• Tight organizational and time management skills
• Experience in managing pipeline of opportunities with track record of winning new business as well as maintaining existing business
• Desired experience dealing with tech customers
• High level proficiency in Microsoft applications, especially PowerPoint and Excel
• Fluent in English, Spanish and or Portuguese valuable

About Dp World

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.