Operations A/V Technician

Position Summary

JLL is seeking an mid-level Audio-Visual Technician to support a client portfolio with comprehensive AV infrastructure.

Key Responsibilities

• Respond to service requests and equipment concerns promptly, prioritizing based on business impact
• Troubleshoot and resolve issues with conference room control systems (Q-SYS or similar platforms), meeting spaces, and integrated AV components
• Diagnose and repair electronic components including control panels, amplifiers, signal processors, and connectivity infrastructure
• Provide technical guidance and user support for videoconferencing equipment, cameras, microphones, speakers, projectors, and display monitors
• Maintain and operate audio-visual equipment across conference rooms, training facilities, breakrooms, offices, and restaurants, ensuring optimal performance and minimal downtime
• Perform scheduled preventive maintenance and routine repairs on conference room systems, digital signage, BrightSign players, and display equipment
• Conduct regular system testing and quality checks to proactively identify and resolve potential issues before they impact users
• Deploy and configure new AV equipment including collaboration systems, digital signage, and display technologies
• Read and interpret technical documentation, schematics, wiring diagrams, and manufacturer specifications to determine proper installation and troubleshooting procedures
• Maintain accurate inventory records and documentation of all AV assets, configurations, and service history
• Cross-functional Support
• Collaborate with IT teams on network-related AV issues and system integrations
• Receive cross-training in security hardware systems (access control) and provide backup support as needed
• Communicate effectively with management, vendors, and end-users to ensure service excellence
• Participate in emergency response protocols and after-hours support rotation as required

Required Qualifications

• High school diploma or equivalent
• 3-5 years of hands-on experience installing, configuring, and troubleshooting professional audio-visual systems
• Demonstrated expertise with conference room control platforms (Q-SYS, Crestron, Extron, AMX, or equivalent)
• Working knowledge of video conferencing technologies and unified communication platforms
• Proficiency troubleshooting electronics including signal flow, wiring, connectors, and basic electrical components
• Experience with digital signage systems and content management platforms (BrightSign experience highly valued)
• Basic networking knowledge including IP addressing, VLANs, and network troubleshooting
• Proficiency with Microsoft Office suite and work order/ticketing systems
• Strong customer service orientation with ability to translate technical concepts for non-technical users
• Excellent verbal and written communication skills for documentation, reporting, and stakeholder interaction
• Meticulous attention to detail in troubleshooting, documentation, and quality control
• Proven ability to work collaboratively in team environments and independently as situations require
• Adaptability to rapidly changing priorities in fast-paced facilities environments
• CCTS (Certified Technology Specialist) or CTS-I (Installation) certification
• Manufacturer certifications (Q-SYS, Crestron, Extron, Biamp, QSC, or similar)
• Associate degree in electronics, AV technology, or related technical field
• Familiarity with AutoCAD or system design documentation tools

Preferred Qualifications

• CCTS (Certified Technology Specialist) or CTS-I (Installation) certification
• Manufacturer certifications (Q-SYS, Crestron, Extron, Biamp, QSC, or similar)
• Associate degree in electronics, AV technology, or related technical field
• Familiarity with AutoCAD or system design documentation tools
• Experience with building management systems integration
• Familiarity with AutoCAD or system design documentation tools
• Knowledge of and adherence to electrical safety codes and OSHA standards

Physical Requirements

• Ability to lift and carry equipment up to 50 lbs regularly
• Frequent climbing of ladders and lifts to access ceiling-mounted equipment
• Regular bending, kneeling, reaching, and working in small spaces
• Ability to work from heights and in varied environmental conditions
• Manual dexterity for handling small components, tools, and precision equipment
• Visual acuity for reading technical diagrams and identifying component markings

Work Schedule & Conditions

• Standard business hours with flexibility for occasional weekend, holiday, and after-hours work
• On-call rotation for emergency response may be required
• Work performed across multiple buildings/locations requiring local travel
• Professional appearance and demeanor required for client-facing environments
• Personal protective equipment provided and must be worn as required by safety protocols