Operational Support Technician, GS-6/7/8

About the role

This job opening will be used to fill Operational Support Technician (OST) positions across FBI Field Offices. Applicants must select their location preference(s) based on the headquarters city of the Field Office.

Responsibilities

• Provides administrative and clerical support to various staff members of the Field Office in order to accomplish organizational goals and missions.
• Operates switchboard to provide assistance; takes messages or directs calls to the proper person.
• Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action.
• If complaint is within another agency's purview, refers caller to that agency or accepts the information and promptly apprises the agency.
• Serves as WebTA Time Keeper to ensure all records are accurate and complete by the closing date of each pay period.
• Maintains automated information systems to perform duties associated with the retrieval of information from FBI, state, and local law enforcement databases and commercial computerized information systems.
• Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.
• Serves as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting, and destruction of COMSEC material.
• Trains and guides others on various facets of work performed.

Requirements

• Must be a U.S. citizen.
• Must be able to obtain a Top Secret-SCI clearance.
• Some travel may be required.

Qualifications and Evaluations

Please ensure that your specialized experience and requirements are clearly identifiable in your resume. Your application will be evaluated using the FBI’s Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement. Applicants must meet the qualification requirements by the closing date of this announcement. If you are found minimally qualified, your application will move forward to additional phases of the review process. The competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below.

• Communication
• Flexibility/Adaptability
• Initiative
• Problem Solving/Judgment
• Customer Service

Specialized Experience (SE)

• GS-6: One (1) year of SE equivalent to the GS-5 grade level.
• GS-7: One (1) year of SE equivalent to the GS-6 grade level.
• GS-8: One (1) year of SE equivalent to the GS-7 grade level.

Education

• GS-6: Bachelor’s degree.
• GS-7: Bachelor’s degree with superior academic achievement or one (1) full year of graduate level education.
• GS-8: Education may not be substituted for specialized experience at this grade level.

Required Documents

• Resume
• Uploaded transcripts, if qualifying based on education or if there is a positive education requirement
• Most recent SF-50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc.