Operational Support Coordinator

About the role

We are seeking a dedicated Operational Support Coordinator to manage recurring services at various stages of property lifecycles and tenant occupancy for our portfolio. This role involves daily interaction with vendors and various internal departments such as Maintenance, HOA, Accounts Payable, and the Utility team. The successful candidate will also help in negotiating pricing and ensuring quality service from our vendors.

Responsibilities

• Manage necessary services for each assigned property, including secondary services like lawn care, pool maintenance and repair, back flow testing and repair, and snow removal.
• Oversee winterization data and update statuses as appropriate once service has been ordered from vendors.
• Generate bulk purchase orders and submit them along with property lists to vendors to order service.
• Handle vendor invoices: ensure line items are received and total invoice amounts match, resolve vendor invoice issues with Accounts Payable, and verify work has been performed.
• Maintain communication with other departments and vendors to assist with questions and requests, identify and resolve points of process failure, and review daily reports to measure existing process effectiveness and provide system change recommendations.
• Review all winterization/de-winterization documentation, provide reports identifying exposure to possible damage in cold weather markets, monitor weather conditions, and submit weather delay notifications.

Requirements

• High School diploma or GED required.
• Minimum of two (2) years of experience working in real estate, legal, procurement, purchasing, vendor management, property management, construction or related environment required.
• Minimum of two (2) years of administrative or clerical experience managing multiple deadlines required.
• Prior experience in vendor management is preferred.
• Proficiency in Microsoft Office (Word, Excel, and Outlook) required.
• Familiarity with Yardi Voyager and/or CRM Dynamics is preferred.
• Excellent verbal and written communication, planning, and organizing skills.
• Strong expectation setting, priority setting, and problem-solving skills.

Pay

The anticipated pay range/scale for this position is $21.09 to $25.30 hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending accounts and/or health savings accounts; dependent savings accounts.
• 401(k) with company matching contributions.
• Employee stock purchase plan.
• Tuition reimbursement program.
• 9 paid holidays per year.
• Paid time off (PTO) accrued at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.