Operational Support Associate (Austin-Bergstrom International Airport)

About the role

As an Operational Support Associate at SIXT you will be at the center of rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You will interact with customers face‑to‑face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable.

Responsibilities

• Guide customers through vehicle options, protection packages, and add‑ons while maximizing sales opportunities.
• Support customers throughout their rental journey, collect feedback, and maintain high service standards.
• Oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal.
• Ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation.
• Maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning.

Skills

• Persuasive sales and communication abilities; motivated by performance‑based incentives.
• Strong customer‑service focus with a passion for delivering exceptional experiences.
• Organizational and technical skills for logistics, scheduling, documentation, and basic computer proficiency.
• Team collaboration; ability to adapt smoothly to changing business needs.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Requirements

• At least 18 years old.
• Authorized to work in the United States.
• Valid driver’s license with a clean record.

Benefits

• Comprehensive healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance.
• 401(k) retirement plan.
• Paid Time Off, sick leave, and time‑and‑a‑half pay for work on public holidays.
• Employee Assistance Program.
• Exclusive employee rental rates with family rental options and additional discounts.
• Uniform provided with weekly dry‑cleaning service.

Pay

$22.05 per hour.

Schedule

Flexible hours with availability for evenings, weekends, and holidays; includes bonus opportunities and room for career growth.