Operational Success Specialist

This is an on-site role, reporting from any of The Collier Companies' communities all over Florida.

About the role

We are seeking a dynamic and experienced Multifamily Professional to join our team as an Operations Specialist. This unique role involves traveling to communities each facing individual challenges, assessing their needs, and implementing effective strategies to create success.

Responsibilities

• Execute stabilization plans under the direction of the Stabilization Lead
• Drive leasing, collections, and day-to-day operational performance
• Step into key on-site roles as needed to maintain continuity of operations
• Ensure company systems and processes are being followed consistently
• Identify and correct breakdowns in execution at the site level
• Support achievement of occupancy, delinquency, and rate targets
• Maintain strong resident interactions and service standards during stabilization
• Operate on-site for extended periods to stabilize performance

Requirements

• Minimum of 3 years in multifamily property management, with a strong background in leasing diverse asset types (student housing, luxury apartments, lease-ups, and/or conventional properties)
• Exceptional communication and problem-solving skills
• Ability to work independently and handle high-pressure situations
• Willingness and ability to travel extensively and stay on-site for extended periods

Qualifications

• Bachelor’s degree in Property Management, Business Administration, or a related field preferred
• Relevant industry certifications (e.g., CPM, CAM) are a plus

Benefits

• 401k match: 100% of your contribution up to 10% of your gross income
• Up to 24 days off during your first year with an annual increase
• Stylish TCC logo attire provided
• Comprehensive medical, dental, and vision insurance
• Group and supplemental life insurance policy options
• Healthcare reimbursement account and legal services insurance
• Career growth opportunities
• Industry education opportunities

Our Culture

The Collier Companies is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our teams well, honoring their achievements, and promoting from within. Our team is highly focused on both personal and professional growth, building strong relationships with our residents, and creating an environment that each of our residents can call home.

At The Collier Companies, we recognize team members for being the foundation of our success, aligning with our internal mission statement: PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES. Our external mission is PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS.

We are good stewards to each other, believe in collaboration, and support one another to achieve our missions. We pride ourselves on working and growing with the principles taught in The 7 Habits of Highly Effective People by Stephen Covey.

The Collier Companies Team Members are committed to CANI (Constant & Never-Ending Improvement) and to utilizing our I&R (Initiative & Resourcefulness) to find solutions that are both E&E (Efficient & Effective), which we implement via IIT (I Intend To ____).

We are committed to ongoing learning—sponsoring book clubs, training, and mentorship to support professional and personal growth. We also have our internal learning program called Collier College, based on the structure and teachings from the Nathan Collier Master of Science in Real Estate program at the University of Florida.

We have a goal to double in size within the coming decade! Our team members have a fire in the belly and hold the torch with a burning sense of urgency.

We bring stability into the marketplace and to our residents with a long-term hold strategy, benefiting our human capital, finances, and customer experience. We are privately owned and have been in business since the 1970s, currently owning and managing over 12,000 apartment homes with over 1,000 new apartment home construction starts each year.

At The Collier Companies, it is all about people. Our residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun. When someone lives in one of our communities, they entrust us with providing their home—something fundamental to their emotional, spiritual, and physical well-being—and we consider that both a wonderful honor and a significant duty.