Operational Risk Manager - Enterprise Functions & Technology

About the role

The Operational Risk Manager - Enterprise Functions & Technology is responsible for providing risk management and technical expertise in assessing the overall effectiveness of the company's risk and control environment and ensuring and ensuring adherence to Operational Risk Management (ORM) Program requirements.

We are part of the company’s second line of defense, and work with our business partners to develop sound risk management programs and processes that are integrated into our business model and that enable business success.

Responsibilities

• Support operational risk oversight for the specific business unit assigned, including any risk themes relevant to the product assigned.
• Conduct second-line management activities, including: Risk and control assessments (RCSAs), reviews, Product and use case risk reviews, Issue management and validation.
• Partner with business stakeholders to support effective risk management practices while maintaining independence in oversight activities.
• Provide guidance to business partners on operational risk frameworks, policies, and expectations.
• Monitor risks, controls, and issues across aligned business units to identify trends and emerging risks.
• Leverage data and reporting to support risk analysis, identify control gaps, and inform decision-making.
• Aid in developing clear and concise communications (written and presented) to summarize risk insights and findings.

Requirements

• Education and/or experience typically obtained through completion of a bachelor’s degree in risk management, Computer Science, Information Systems, Business Administration, Finance, Accounting or related field.
• Typically a minimum of 8+ years of progressive operational risk management experience, preferably in financial services or other highly regulated industries.
• Working knowledge of operational risk programs (e.g., RCSA, Risk Events, Issue Management, Key Risk Indicators) and risk domains (e.g., product/service delivery, process management, business disruption, third-party, fraud, and data).
• Demonstrates sound judgment, intellectual curiosity, and attention to detail.
• Organized with solid analytical and problem-solving capabilities.
• Strong collaboration and interpersonal skills.
• Effective verbal and written communication skills.

Qualifications

• Prior financial institution experience.
• Exposure to independent risk management or second-line oversight functions.
• Risk management, internal control, or internal audit certification(s).
• Familiarity with data-driven products, fraud risk, or identity/payment risk solutions preferred.

Skills

• Sound judgment, intellectual curiosity, and attention to detail.
• Organized with solid analytical and problem-solving capabilities.
• Strong collaboration and interpersonal skills.
• Effective verbal and written communication skills.

Benefits

The position offers a competitive base pay scale in Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $104,000 - $130,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer.

Some of the Ways We Prioritize Your Health and Happiness include:

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
• And SO much more!