Operational Risk Manager, Certos - Identity & Payment Risk

About the role

The Operational Risk Manager, Identity & Payment Risk is responsible for providing independent second-line oversight of operational risks within Early Warning’s Certos Identity & Payment Risk business. This role evaluates the effectiveness of risk and control processes across areas such as identity verification, fraud detection, payment screening, and data-sharing through the National Shared Database, while conducting risk assessments, reviewing controls, managing issues, and identifying emerging risks.

Responsibilities

• Support operational risk oversight for the specific business unit assigned, including any risk themes relevant to the product assigned.
• Conduct second-line management activities, including: Risk and control assessments (RCSAs), reviews, product and use case risk reviews, issue management and validation.
• Partner with business stakeholders to support effective risk management practices while maintaining independence in oversight activities.
• Provide guidance to business partners on operational risk frameworks, policies, and expectations.
• Monitor risks, controls, and issues across aligned business units to identify trends and emerging risks.
• Leverage data and reporting to support risk analysis, identify control gaps, and inform decision-making.
• Aid in developing clear and concise communications (written and presented) to summarize risk insights and findings.

Requirements

The Operational Risk Manager, Identity & Payment Risk requires a bachelor’s degree in risk management, Computer Science, Information Systems, Business Administration, Finance, Accounting or related field, typically 8+ years of progressive operational risk management experience, and a working knowledge of operational risk programs and risk domains.

Qualifications

• Demonstrates sound judgment, intellectual curiosity, and attention to detail.
• Organized with solid analytical and problem-solving capabilities.
• Strong collaboration and interpersonal skills.
• Effective verbal and written communication skills.

Skills

Preferred qualifications include prior financial institution experience, exposure to independent risk management or second-line oversight functions, risk management, internal control, or internal audit certification(s), and familiarity with data-driven products, fraud risk, or identity/payment risk solutions.

Benefits

Base Pay Scale: $104,000 - $130,000 in Phoenix, AZ/Chicago, IL/Washington, DC; $125,000 - $156,000 in New York, NY/San Francisco, CA. Additional benefits include healthcare coverage, a 100% company safe harbor match on your first 6% deferral, flexible time off, 11 paid company holidays, and a paid volunteer day. Early Warning Services also offers a 12-week paid parental leave, Maven Family Planning, and more. The company actively supports and reviews wage equity to ensure fair pay decisions.