Operational Risk Manager

Key Responsibilities

• Drive a culture of risk mitigation and safety throughout the region by implementing and reinforcing site level risk and safety initiatives.
• Serve as the primary regional point of contact for the Risk Management and Legal departments during claim investigations, providing timely documentation, incident analysis, and operational support.
• Collaborate with cross-functional partners (Operations, HR, Training, Legal, and Risk) to implement standardized compliance controls and processes consistently across the region.
• Lead and facilitate regional Risk & Safety workshops.
• Partner with field operations to ensure all required documentation, controls, and approvals are in place prior to the start of higher risk accounts.
• Verify that all employees receive required on-the-job training.
• Confirm implementation of client-specific contractual requirements at each site (e.g., CPR certifications, training mandates).
• Ensure all sites maintain current, accurate, and approved post-orders.
• Conduct ongoing compliance audits to validate adherence to contractual, regulatory, and internal policy requirements and track remediation efforts.
• Analyze monthly claim trends and develop proactive action plans to mitigate emerging risks and improve regional performance.
• Communicate risk, claims, and compliance metrics to field leadership to increase awareness and accountability.
• Support and implement AI-driven and technology-enabled risk initiatives within the region.
• Perform monthly operational claims analysis, identifying trends, root causes, and leading risk indicators.
• Translate analytics into actionable insights and recommendations for loss prevention and operational improvement.
• Assume regional ownership of the weapons program, including conducting regular firearm audits, maintaining complete and accurate weapons records, and promptly reporting discrepancies, changes, or incidents to the Division in accordance with policy.
• Maintain and oversee required documentation within CEP, including Post Orders (CEP format), Periodic Hazard Assessments (PHAs), executed contracts, training acknowledgments and completion tracking, and Incident, Potential Claim & Large Loss Reviews.
• Review all potential claims, Continuous Improvement Incidents, and large loss investigations. Identify training gaps, procedural deficiencies, and post-order improvement opportunities. Recommend updates to risk protocols, training, and controls based on findings and lessons learned.
• Deliver risk-related training sessions on a monthly basis, tailored to operational risks and emerging trends.
• Provide direct regional support, including promoting risk policy compliance and awareness, assisting with Risk-related RFP questionnaires, conducting CEP post-order reviews, and supporting operational and compliance audits.

Qualifications & Experience

• Bachelor’s degree preferred or equivalent relevant experience in risk management, safety, operations, or a related field.
• Demonstrated experience in operational risk management, compliance, safety, or claims-related functions.
• Strong knowledge of regulatory, contractual, and operational risk controls.
• Experience analyzing claims data and translating findings into actionable risk mitigation strategies.
• Ability to partner effectively with field operations and senior leadership.
• Strong written and verbal communication skills with experience delivering training and executive summaries.
• High attention to detail with the ability to manage multiple priorities across a geographically dispersed region.