Operational Risk & Internal Controls Analyst

Team Overview

The Enterprise Risk Management team partners across the business to help identify, assess, and mitigate operational risks while enhancing the effectiveness of internal controls. As part of the Compliance organization, the team provides independent risk oversight, conducts control assurance activities, and helps ensure the organization operates in a compliant, resilient, and well-governed manner.

Role Overview And Core Responsibilities

• Execute the Operational Risk and Control Assurance Program (ORCA) by establishing and maintaining control testing protocols, conducting control testing, developing testing scripts, reviewing control evidentiary documentation, and assessing the design and operating effectiveness of controls.
• Identify and drive areas of control improvement for key processes and procedures; support the business in reviewing recurring control failures, initiating remediation plans, and assisting with investigations and control design following incidents or risk events.
• Facilitate the ongoing Risk and Control Self-Assessment (RCSA) process, conduct specialized risk assessments with business SMEs, and challenge risk and process owners on the quality and effectiveness of their controls.
• Engage with business owners on the implementation, execution, and compliance of controls; provide coaching, education, and training to improve risk and control management practices and build risk/control awareness across the organization.
• Conduct deep dives and thematic reviews to identify process and control weaknesses, non-adherence to policies and standards, root causes, and opportunities for control improvements that strengthen the TransUnion risk and control framework.
• Escalate risk and control issues to appropriate stakeholders and governance forums, and provide input into reporting that demonstrates the performance and effectiveness of the current control environment.
• Develop tools, templates, training materials, policies, and process documentation to support Operations Business Units, ensure consistency to standards, and facilitate future implementations and transitions.
• Partner with direct managers and internal and external stakeholders to understand business needs, align to key initiatives, prioritize workload effectively, and support ongoing risk mitigation, control efficiency, compliance, and quality improvement initiatives.

Required Knowledge And Experiences

• Bachelor's degree or equivalent experience in Risk Management.
• 2+ years of relevant enterprise risk and control management experience, preferably within an operations environment.
• Knowledge of enterprise risk management, internal controls, control testing, monitoring, and risk assessment concepts.
• Strong written and verbal communication skills with the ability to bridge business and technical environments, build professional relationships, and articulate business issues without relying on technical language.
• Strong analytical, problem-solving, organizational, and time management skills, including the ability to manage multiple deliverables and deadlines while maintaining a high level of accuracy and attention to detail.
• Demonstrated ability to work independently, challenge the status quo, drive process improvements through effective control monitoring and management, and maintain regulatory compliance within a complex environment.

Required Technical Skills

• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.
• Ability to analyze, interpret, and present risk, control, and business data effectively to stakeholders.

Preferred Skills

• 2+ years of experience working in a financial services or regulated operations environment.
• Governance, Risk and/or Compliance certifications such as CCEP, ARM, or GRCP.
• Audit experience or audit-related background.

Benefits That Support Every Part Of Your Life

• For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
• For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
• For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
• For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
• For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

Pay Scale Information

The U.S. base salary range for this position is $56,250.00 - $93,750 annually.