Operational Resiliencey Manager

What You Will Be Working On

• Program Strategy, Implementation, and Maturity:
  • Design and implement the enterprise Organizational Resiliency strategy, including vision, roadmap, maturity model, and success metrics.
  • Establish the foundational program structure (policies, standards, governance, roles, RACI, and operating cadence) where limited or no formal program exists today.
  • Define and track program maturity milestones, transitioning from ad‑hoc practices to standardized, tested, and optimized capabilities.
  • Align resiliency strategy with business growth, technology modernization, cloud adoption, and evolving threat landscapes.
• Program Management and Governance Cadence:
  • Build and maintain the enterprise Resilience Governance Framework.
  • Provide executive and board level reporting on resiliency posture, gaps, risks, and maturity progress.
  • Partner with Compliance, Internal Audit, and Information Security to ensure resiliency capabilities meet regulatory, audit and enterprise risk expectations.
• Business Continuity:
  • Coordinate and facilitate Business Impact Analyses (BIA) to identify critical processes, dependences, recovery priorities, and tolerance thresholds.
  • Establish plan maintenance, validation, and testing standards to ensure ongoing accuracy and usability.
  • Act as a primary resource for business owners to provide guidance on continuity planning.
• Disaster Recovery:
  • Build and operationalize the IT Disaster Recovery program, aligned to enterprise resiliency objectives and information technology strategy.
  • Plan, execute, and mature technical DR testing, from tabletop exercises to functional and failover testing, with evidence‑based outcomes.
  • Partner with infrastructure, application, and engineering teams to integrate DR into system design.
  • Ensure DR plans align with critical system classifications, RTO/RPO targets, and infrastructure resiliency strategies.
• Crisis Management & Critical Situation (CritSit) Response:
  • Establish and maintain the enterprise Crisis Management framework, including roles, escalation protocols, decision authority, and communications workflows.
  • Serve as a central coordination point during enterprise disruptions, ensuring structured response, executive visibility, and timely decision‑making.
  • Develop and maintain crisis communication artifacts (playbooks, templates, briefing).
• Cyber Incident Response Partnership:
  • Partner with Information Security leadership to integrate BC/DR and business recovery considerations into Cyber Incident Response (CIR) processes.
  • Support the maturation of cyber response readiness through playbook alignment, joint exercises, and post‑incident improvement actions.
  • Ensure cyber scenarios are incorporated into enterprise‑level crisis and resilience testing.
• Emergency Response Coordination:
  • Integrate Emergency Response activities (owned by Facilities / People Success) into the broader enterprise resiliency framework.
  • Maintain alignment with physical security, facilities, and safety stakeholders to ensure coordinated response and communications.
• Testing and Organizational Readiness:
  • Design and execute a progressive, multi‑year exercise program spanning BC, DR, cyber, and crisis scenarios.
  • Lead enterprise tabletop exercises, simulations, and recovery tests that reflect realistic business and technology risks.
  • Translate exercise into measurable improvements in plans, capabilities, and organizational readiness.
• Training, Awareness & Culture:
  • Design and implement a structured, role‑based training program that defines resiliency responsibilities for executives, business owners, technology teams, and crisis participants.
  • Develop organization‑wide resilience culture through workshops, job‑specific training, and leadership briefings.

Education And Experience

What You Need To Be Successful:

• Bachelor’s degree in business administration, Information Technology, Risk Management, Emergency Management, or a related field; equivalent practical experience may be considered.
• 7+ years of hands-on experience in business continuity, disaster recovery, crisis management, organizational resiliency, IT operations, information security, risk management, or a related discipline, including experience managing cross-functional initiatives or program workstreams.
• Management-level experience coordinating business, technology, security, facilities, and executive stakeholders during planning, testing, response, recovery, or post-incident improvement activities.

Certificates, Licenses, Or Registrations

• Relevant resiliency, business continuity, disaster recovery, risk, security, or project management certification preferred, such as CBCP, MBCI, ISO 22301 Lead Implementer/Auditor, CISM, CISSP, CRISC, ITIL, or PMP.

Pay

• The base pay range for this role is $108,015 - $132,831 - $160,193. Offers near the high end are uncommon but may be considered for candidates with exceptional experience and skills and are dependent on the facts and circumstances of each case.
• You may be eligible for an annual discretionary bonus and an annual discretionary stock award, to be discussed during the interview process.

Benefits

• Best-in-class benefits package that includes healthcare, dental, and vision insurance for employees and eligible dependents.
• 401(k)-retirement plan with a company match of 50% up to 6% of eligible compensation.
• Other wellness, financial, and work/lifestyle-specific benefits.
• Generous PTO accrual; in addition to 12 paid holidays, and paid volunteer time.

Schedule

• This position is based in our San Diego (Del Mar area) headquarters.
• Monday through Thursday is in-office for collaboration, with the opportunity to work remotely on Friday.