Operational Readiness & Review (ORR) Lead

About the role

As the Operational Readiness & Review (ORR) Lead, you will oversee the readiness assessment, demonstrations, cutover, and increased customer service of one or more legacy systems into one or more Gainwell solutions. Specifically working in Medicaid systems, you will ensure the proper transition by partnering with multiple third parties, internal teams, and account Subject Matter Experts (SMEs). This lead position will ensure that solutioned systems are appropriately understood, documented, and prepared for transition, while simultaneously ensuring communication meets both Gainwell's standards along with the clients' expectations.

Responsibilities

• Perform Operational Readiness Demonstrations, facilitating meetings directly with the client to showcase business results
• Maintain an Operational Readiness Assessment across multiple vendors and internal teams to migrate from a series of legacy systems over to a series of new implementations, following defined project management policies and procedures and leading project teams that are responsible for achieving project/program objectives
• Maintain positive relationships with clients
• Develop, update, and maintain a series of reports and checklists, including but not limited to: ORR Schedule, Operational Readiness Plan, and ORR Demonstration Plan
• Organize, direct, and motivate project team members to ensure awareness and understanding of ORR deadlines, scope, assignments, and objectives and to successfully execute and deliver upon those expectations
• Effectively communicate project progress to workstream leadership through updates including identifying, communicating, and monitoring Risks, Assumptions, Issues, Dependencies, and Constraints

Qualifications

• Five or more years of experience in project and/or program management or equivalent leadership experience, with specific "hands on" experience managing and successfully delivering multiple projects and/or programs of varying size and complexity
• Exceptional communication skills, both verbal and written, with the ability to effectively communicate project status, progress, and challenges to multiple-level stakeholders
• Experience adapting to changes in priority and the ability to "think on your feet" when circumstances/issues arise, with the mindset/ability to focus on the resolution of the problem and motivate the project team to do likewise
• Experience managing projects within a Client/Vendor structure

Preferred qualifications

• Project Management Professional (PMP) certification preferred

What you should expect in this role

• Remote-based opportunity within the United States
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation

Pay

The pay range for this position is $81,100.00 - $115,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.