Operational Project Support

What Will You Do?

Manage project-support requests, shared inboxes, and work queues; prioritize activities, monitor aging, and report on service levels and unresolved items.

Validate project and transaction information, maintain accurate system records, and ensure required approvals and supporting documentation are complete.

Care for customer invoicing and payment applications, including AIA documentation and customer-specific submission, tax, lien-waiver, and formatting requirements.

Support purchase orders, vendor commitments, receiving, and invoice exceptions in coordination with project teams and supporting functions.

Identify incomplete, inconsistent, duplicate, blocked, or overdue transactions and coordinate resolution or escalation.

Support project closeout by confirming final billing, clearing open commitments, resolving aged items, and organizing project records.

What Skills and Capabilities Will Make You Successful?

Strong analytical thinking, sound judgment, attention to detail, and practical problem-solving skills.

Excellent organization and prioritization skills, with the ability to manage competing deadlines and high transaction volumes.

Ability to identify exceptions, take appropriate action, and communicate escalations clearly.

Strong digital literacy and an operational mindset focused on controls, service levels, and continuous improvement.

Clear, professional communication and reliable follow-through with internal teams, customers, and vendors.

Experience And Qualifications

Bachelor’s degree in Business Administration, Finance, Accounting, a related field, or equivalent related experience.

Two or more years of experience in project administration, billing, order management, financial operations, shared services, or a related support role.

Experience with project invoicing, construction payment applications, purchase orders, customer or vendor documentation, and transaction or workflow management.

Knowledge of project lifecycles and operational handoffs across booking, purchasing, receiving, billing, collections, and closeout; construction or other project-based industry experience is preferred.

Experience applying documentation controls, maintaining standard work, or supporting workflow improvement and automation is preferred.

What's in it for me?

Diverse project portfolio that accelerates your skills and career development

Collaborative culture with access to mentorship and learning opportunities

Meaningful work that directly impacts customer success and satisfaction

Clear pathways for advancement within project management and operations

The expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives.