Operational Lead, Donor Collections

Job Responsibilities

• Provides daily supervision of a collections site
• Ensures all donor collections processes are performed per SOP
• Manages donor flow and troubleshoots donor scheduling issues
• Addresses customer service issues and initiates service recovery
• Maintains proper stock levels of supplies at collections site
• Communicates pertinent information to collections staff at site daily
• Troubleshoots equipment/computer issues at site with the help of IT and Materials Management
• Performs collections procedures to maintain efficiency at operation
• Performs whole blood, special, and automation collections in accordance with applicable policies and procedures
• Follows safety procedures
• Provides excellent customer service to donors, patients, and sponsors
• Coaches collections staff at site
• Addresses any policy/SOP deviations observed with collections staff
• Affords venipuncture adjustments

Requirements

• Competent performance of donor screening and phlebotomy procedures as necessary to maintain efficiency at a collections operation
• Two and one half (2.5) years of total experience in health care or customer service
• Minimum of 6 months experience in a blood center, plasma center, or other highly regulated environment
• Phlebotomy, Medical Assistant Certificate, or EMT preferred
• Valid Driver’s license
• Excellent communication skills, both verbal and written
• Six (6) month experience in a lead or supervisor role preferred
• High level of problem solving/critical thinking skills
• Intermediate computer skills

Qualifications

• HS Diploma or equivalent and specialized training beyond HS (phlebotomy, medical assistant, EMT) or other post-secondary program
• Prefer medical or health care academic program or coursework

Skills

• Excellent communication skills, both verbal and written
• High level of problem solving/critical thinking skills
• Intermediate computer skills

Benefits

Comprehensive benefits including medical, vision, dental, paid time off, and sick days.

The opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

Pay

Negotiable based on experience and qualifications.

Schedule

Flexible schedule with rotating weekends.