Operational Inside Support Representative (ISR)

iT1, a leading national technology solution provider headquartered in Tempe, AZ, offers a vibrant work culture where teamwork and support are paramount. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona.

About the role

As an Inside Sales Support Representative at iT1, you will provide support covering a wide scope of responsibilities, including pricing, sourcing, quoting, order entry, shipment tracking, accounts receivable assistance, and general data entry.

Responsibilities

• Provide overall excellent customer service to help complete any customer requests and resolve potential issues
• Support the sales team by overseeing the order process within our internal systems
• Provide shipment tracking information to customers and Account Managers
• Work with the Accounting department in supporting accounts payable and receivable processes
• Work with customers and manufacturers to facilitate return requests
• Handle order modifications and changes
• Produce and distribute internal and external reports as needed
• Perform pricing, sourcing, quoting, and deal registrations
• Process shipping label requests
• Perform other duties as needed

Requirements

• Experience in pricing, sourcing, quoting, and deal registrations at a Value Added Reseller within the Channel required
• Excellent communication skills, both written and verbal
• High-level organization and time-management skills
• Ability to work quickly and accurately in both independent and team situations
• Strong computer skills, including Microsoft Office and Excel
• Aptitude for learning new systems and software quickly
• Financial skills and background
• Ability to juggle a variety of tasks at the same time
• Demonstrated consistency in values, principles, and work ethic

Physical Demands

• Sit at a computer for up to 8 hours per day
• Keyboarding for 8 hours per day
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients/coworkers)
• Hearing requirements (in-person speech, telephone, other sounds)
• Engage in effective communication via phone and in-person conversations
• Ability to handle both routine and challenging customer interactions

Schedule

Mon - Fri 8 am - 5 pm

Job Location

Hybrid if local to the Tempe, AZ area. Remote if located outside of a reasonable commute.

Benefits

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages