Operational Excellence Strategic Consulting Director Senior

About the role

The Operational Excellence Strategic Consultant Director Senior is a key contributor within the Chief of Staff Office to the Chief Digital & Information Officer (CDIO). This role drives operational rigor, continuous improvement, and strategic execution across Digital, Data, Technology, and Cyber domains.

Responsibilities

• Develops, enhances, and maintains operating systems, performance routines, and decision frameworks for the CDIO organization.
• Leads larger engagement teams and high value, complex, enterprise-wide level programs or projects that cross multiple business, addressing difficult challenges with both known and unknown solutions, while applying Lean, Six Sigma, and other continuous improvement techniques to streamline processes and improve outcomes.
• Leads teams in conceiving, shaping, refining and prioritizing enterprise wide initiatives and innovation opportunities, ensuring alignment with operational scorecards, KPI reviews, and OKR tracking to drive performance accountability.
• Provides and grows technical knowledge and subject matter expertise while supporting resource planning, capacity management, agile delivery performance, and prioritization processes across portfolios.
• Manages a portfolio of strategic initiatives and high value projects, managing resources, leading cross-functional initiatives, and ensuring alignment to priorities and key milestone progressions.
• Partners with finance and business units to align investment decisions to operational performance data and enterprise strategy.

Requirements

• BA/BS in a related field and minimum of 6 years experience in management consulting, change management, large scale project management and/or process improvement leadership; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, And Experiences

• Experience in digital, technology, IT service management or cyber operations strongly preferred.
• Strong operational management background, ideally in Digital, IT, Data, or Cyber environments strongly preferred.
• Deep experience applying Lean, Kaizen, or continuous improvement methodologies to optimize technology and business operations preferred.
• Management consulting or advisory experience with ability to translate complex operational insights into powerful executive narratives preferred.
• Strong stakeholder management and relationship-building skills with executive presence preferred.
• Able to thrive in ambiguity, manage multiple complex initiatives, and navigate fast-paced technology environments preferred.
• Expert-level communication, presentation, and visualization skills preferred.
• Healthcare experience preferred, but not required.
• Master’s Degree preferred.

Benefits

This role fosters collaboration and connectivity while providing flexibility to support productivity and work-life balance. Associates are required to be in-office 3 days per week, with the option to work remotely up to 2 days per week. The role offers a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Pay

Compensation details are confidential and will be provided upon successful completion of the hiring process.

Schedule

Associates are required to be in-office 3 days per week, with the option to work remotely up to 2 days per week.