Operational Excellence & Risk Expert
Swiss Re · Fort Wayne, IN · 2 wk ago
Sales$108k–$162k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "About Swiss Re" maybe? It's not required heading but could be considered part of description; but we can keep as prose under About the role? The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include those headings if content exists. We need to extract content.
Let's parse the posting:
- Intro paragraph: "Are you energized by turning complexity into clarity, and transforming how organizations operate? If you thrive at the intersection of strategy and execution — and love making a measurable difference — this could be your next great move."
- About The Role: paragraph about role.
- Key Responsibilities: list of bullet points (each line starts with a bold heading? Actually they are sentences with headings: "Drive Operational Excellence Lead process improvement initiatives...". It seems each bullet is a heading then description. We need to preserve all substantive info. Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include those headings if content exists. We need to extract content.
Let's parse the posting:
- Intro paragraph: "Are you energized by turning complexity into clarity, and transforming how organizations operate? If you thrive at the intersection of strategy and execution — and love making a measurable difference — this could be your next great move."
- About The Role: paragraph about role.
- Key Responsibilities: list of bullet points (each line starts with a bold heading? Actually they are sentences with headings: "Drive Operational Excellence Lead process improvement initiatives...". It seems each bullet is a heading then description. We need to preserve all substantive info. Use - for any list of duties/requirements/benefits. So we need to create list items for each responsibility. Probably each bullet is a responsibility. We'll extract each bullet as a list item.
Responsibilities list:
1. Drive Operational Excellence
- Lead process improvement initiatives that simplify and strengthen Life & Health Operations.
- Identify and implement solutions that elevate efficiency, scalability, service quality, and operational effectiveness.
- Promote a culture of continuous improvement and simplification across the organization.
2. Strengthen Risk & Controls
- Champion sound operational risk management practices across Operations.
- Support governance, control effectiveness, issue management, and root cause analysis.
- Promote proactive awareness and management of key operational risks.
3. Enable Transformation
- Lead and support operational transformation and change initiatives from concept through to embedding.
- Drive adoption of new processes, technologies, and ways of working.
- Ensure improvements are sustainable and deeply embedded within Operations.
4. Advance Technology-Enabled Operations
- Partner with business and technology teams to improve system integrations and data flows.
- Leverage automation, digital solutions, and analytics to boost performance and reduce risk.
5. Influence Across Stakeholder Networks
- Build strong partnerships across Operations, Risk, Internal Audit, Market Units, and COO functions.
- Communicate effectively with operational, technical, and leadership audiences.
- Influence decisions through fact-based analysis and practical recommendations.
We need to decide how to format: Could be each responsibility as a list item containing sub-bullets? The instruction: Use
- for any list of duties/requirements/benefits. Could treat each top-level bullet as a list item, and inside we could have further
- ? Not prohibited but maybe simpler to just have each sentence as separate list item. However we need to preserve all substantive info; we can flatten.
Simplify: each bullet point (the sentences after dash) as separate
- . That will preserve info.
Let's extract all sentences:
From Drive Operational Excellence:
- Lead process improvement initiatives that simplify and strengthen Life & Health Operations.
- Identify and implement solutions that elevate efficiency, scalability, service quality, and operational effectiveness.
- Promote a culture of continuous improvement and simplification across the organization.
Strengthen Risk & Controls:
- Champion sound operational risk management practices across Operations.
- Support governance, control effectiveness, issue management, and root cause analysis.
- Promote proactive awareness and management of key operational risks.
Enable Transformation:
- Lead and support operational transformation and change initiatives from concept through to embedding.
- Drive adoption of new processes, technologies, and ways of working.
- Ensure improvements are sustainable and deeply embedded within Operations.
Advance Technology-Enabled Operations:
- Partner with business and technology teams to improve system integrations and data flows.
- Leverage automation, digital solutions, and analytics to boost performance and reduce risk.
Influence Across Stakeholder Networks:
- Build strong partnerships across Operations, Risk, Internal Audit, Market Units, and COO functions.
- Communicate effectively with operational, technical, and leadership audiences.
- Influence decisions through fact-based analysis and practical recommendations.
Now About The Team: paragraph about team. Could be included under About the role? Actually we have About The Role section already. About The Team could be its own section? Not in allowed headings list but we could treat as part of About the role or maybe we can omit because not in list. The instruction says use those headings for section headings; we can still include other headings? It says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings for sections; we could also include other headings but better to stick to those. About The Team could be merged into About the role paragraph.
About You: paragraph about candidate traits. Could be part of Requirements or Qualifications? We have Requirements list: "We Are Looking For Candidates Who Meet These Requirements" then bullet list. Then "Preferred Qualifications". So we need Requirements and Qualifications sections.
Requirements list:
- Deep knowledge of Life & Health Operations and the end-to-end treaty lifecycle.
- Proven experience leading process improvement, transformation, or operational excellence initiatives with measurable outcomes.
- Hands-on experience in process design, technology solutions, and/or data analytics to drive operational performance.
- Strong project and change management capabilities, with a track record of delivering complex initiatives on time.
- Demonstrated ability to influence stakeholders and drive outcomes without direct authority, across diverse and matrixed environments.
Preferred Qualifications list:
- Experience supporting operational risk, audit, compliance, or control improvement initiatives.
- Experience with automation, digital transformation, or process optimization.
- Lean, Six Sigma, Change Management, Business Architecture, or related certifications.
- College degree or equivalent professional experience.
- Experience working in a global, matrixed environment.
Now Pay: "he estimated base salary range for this position is $108,000 to $162,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation."
We need Pay section only if posting actually states them. It does state base salary range. So we include Pay section with that info. Should we include the rest about total compensation? It's part of Pay discussion. We'll include as prose.
Schedule: "Our company operates under a hybrid work model, with the expectation that employees will work from the office three days per week every week." That's schedule info. So we include Schedule section.
Benefits: Not explicitly listed besides mention of total compensation includes benefits but not detailed. No specific benefits listed. So we should NOT create Benefits section because no specific content. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits not stated specifically, so omit.
Skills: Not explicitly listed as a separate section; skills are embedded in requirements. Could we create Skills section? The instruction: include a section ONLY when the posting has real, specific content for it. There's no explicit "Skills" heading. Could we infer skills from requirements? Might be considered not explicit. Safer to omit Skills section.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Pay, Schedule.
We need to preserve all substantive information. Also include About The Team and About You content somewhere. Where to put? Could merge into About the role paragraph (since it's about role/team/you). The About The Role section currently has paragraph about role. We can add the About The Team and About You paragraphs as additional prose under About the role (or maybe separate sections but not allowed). We'll include them as
under About the role.
We must not include boilerplate like "About Swiss Re", EEO, etc. Remove those.
Also remove duplicated lines, application instructions, etc. The posting includes "Keywords Reference Code: 139466" - that's minor metadata; we can drop or fold into short p. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. We can drop it.
Now produce HTML fragment.
Structure:
About the role
Are you energized by turning complexity into clarity, and transforming how organizations operate? If you thrive at the intersection of strategy and execution — and love making a measurable difference — this could be your next great move.
As an Operational Excellence & Risk Expert at Swiss Re, you'll be at the heart of meaningful change. You'll lead initiatives that sharpen operational effectiveness across the Life & Health treaty lifecycle, working alongside some of the brightest minds in Operations, Risk, Technology, and Business Architecture. This role is your opportunity to shape how Swiss Re delivers scalable, efficient, and well-controlled operations — and to leave a lasting impact on a global leader in reinsurance.
You'll join a dynamic and collaborative team of 90+ professionals spread across North America — a group that brings diverse perspectives, deep expertise, and a shared commitment to excellence. Together, we partner closely with Market Units, Risk Management, Internal Audit, and COO functions to drive operational excellence and ensure Swiss Re's Life & Health business operates with precision, resilience, and agility. We're a team that values curiosity, continuous learning, and the courage to challenge the status quo — and we're looking for someone who shares that spirit.
You are a strategic yet hands-on professional who thrives on solving complex business challenges and delivering results that matter. You bring strong operational expertise, a continuous improvement mindset, and a natural ability to build trust and influence across organizational boundaries. You're equally comfortable diving into the details and stepping back to see the big picture — and you know how to bring people along on the journey.
Responsibilities
- Lead process improvement initiatives that simplify and strengthen Life & Health Operations.
- Identify and implement solutions that elevate efficiency, scalability, service quality, and operational effectiveness.
- Promote a culture of continuous improvement and simplification across the organization.
- Champion sound operational risk management practices across Operations.
- Support governance, control effectiveness, issue management, and root cause analysis.
- Promote proactive awareness and management of key operational risks.
- Lead and support operational transformation and change initiatives from concept through to embedding.
- Drive adoption of new processes, technologies, and ways of working.
- Ensure improvements are sustainable and deeply embedded within Operations.
- Partner with business and technology teams to improve system integrations and data flows.
- Leverage automation, digital solutions, and analytics to boost performance and reduce risk.
- Build strong partnerships across Operations, Risk, Internal Audit, Market Units, and COO functions.
- Communicate effectively with operational, technical, and leadership audiences.
- Influence decisions through fact-based analysis and practical recommendations.
Requirements
- Deep knowledge of Life & Health Operations and the end-to-end treaty lifecycle.
- Proven experience leading process improvement, transformation, or operational excellence initiatives with measurable outcomes.
- Hands-on experience in process design, technology solutions, and/or data analytics to drive operational performance.
- Strong project and change management capabilities, with a track record of delivering complex initiatives on time.
- Demonstrated ability to influence stakeholders
- for any list of duties/requirements/benefits. Could treat each top-level bullet as a list item, and inside we could have further
- ? Not prohibited but maybe simpler to just have each sentence as separate list item. However we need to preserve all substantive info; we can flatten. Simplify: each bullet point (the sentences after dash) as separate
- . That will preserve info.
Let's extract all sentences:
From Drive Operational Excellence:
- Lead process improvement initiatives that simplify and strengthen Life & Health Operations.
- Identify and implement solutions that elevate efficiency, scalability, service quality, and operational effectiveness.
- Promote a culture of continuous improvement and simplification across the organization.
Strengthen Risk & Controls:
- Champion sound operational risk management practices across Operations.
- Support governance, control effectiveness, issue management, and root cause analysis.
- Promote proactive awareness and management of key operational risks.
Enable Transformation:
- Lead and support operational transformation and change initiatives from concept through to embedding.
- Drive adoption of new processes, technologies, and ways of working.
- Ensure improvements are sustainable and deeply embedded within Operations.
Advance Technology-Enabled Operations:
- Partner with business and technology teams to improve system integrations and data flows.
- Leverage automation, digital solutions, and analytics to boost performance and reduce risk.
Influence Across Stakeholder Networks:
- Build strong partnerships across Operations, Risk, Internal Audit, Market Units, and COO functions.
- Communicate effectively with operational, technical, and leadership audiences.
- Influence decisions through fact-based analysis and practical recommendations.
Now About The Team: paragraph about team. Could be included under About the role? Actually we have About The Role section already. About The Team could be its own section? Not in allowed headings list but we could treat as part of About the role or maybe we can omit because not in list. The instruction says use those headings for section headings; we can still include other headings? It says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings for sections; we could also include other headings but better to stick to those. About The Team could be merged into About the role paragraph. About You: paragraph about candidate traits. Could be part of Requirements or Qualifications? We have Requirements list: "We Are Looking For Candidates Who Meet These Requirements" then bullet list. Then "Preferred Qualifications". So we need Requirements and Qualifications sections. Requirements list: - Deep knowledge of Life & Health Operations and the end-to-end treaty lifecycle. - Proven experience leading process improvement, transformation, or operational excellence initiatives with measurable outcomes. - Hands-on experience in process design, technology solutions, and/or data analytics to drive operational performance. - Strong project and change management capabilities, with a track record of delivering complex initiatives on time. - Demonstrated ability to influence stakeholders and drive outcomes without direct authority, across diverse and matrixed environments. Preferred Qualifications list: - Experience supporting operational risk, audit, compliance, or control improvement initiatives. - Experience with automation, digital transformation, or process optimization. - Lean, Six Sigma, Change Management, Business Architecture, or related certifications. - College degree or equivalent professional experience. - Experience working in a global, matrixed environment. Now Pay: "he estimated base salary range for this position is $108,000 to $162,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation." We need Pay section only if posting actually states them. It does state base salary range. So we include Pay section with that info. Should we include the rest about total compensation? It's part of Pay discussion. We'll include as prose. Schedule: "Our company operates under a hybrid work model, with the expectation that employees will work from the office three days per week every week." That's schedule info. So we include Schedule section. Benefits: Not explicitly listed besides mention of total compensation includes benefits but not detailed. No specific benefits listed. So we should NOT create Benefits section because no specific content. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits not stated specifically, so omit. Skills: Not explicitly listed as a separate section; skills are embedded in requirements. Could we create Skills section? The instruction: include a section ONLY when the posting has real, specific content for it. There's no explicit "Skills" heading. Could we infer skills from requirements? Might be considered not explicit. Safer to omit Skills section. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Pay, Schedule. We need to preserve all substantive information. Also include About The Team and About You content somewhere. Where to put? Could merge into About the role paragraph (since it's about role/team/you). The About The Role section currently has paragraph about role. We can add the About The Team and About You paragraphs as additional prose under About the role (or maybe separate sections but not allowed). We'll include them as
under About the role. We must not include boilerplate like "About Swiss Re", EEO, etc. Remove those. Also remove duplicated lines, application instructions, etc. The posting includes "Keywords Reference Code: 139466" - that's minor metadata; we can drop or fold into short p. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. We can drop it. Now produce HTML fragment. Structure:
About the role
Are you energized by turning complexity into clarity, and transforming how organizations operate? If you thrive at the intersection of strategy and execution — and love making a measurable difference — this could be your next great move.
As an Operational Excellence & Risk Expert at Swiss Re, you'll be at the heart of meaningful change. You'll lead initiatives that sharpen operational effectiveness across the Life & Health treaty lifecycle, working alongside some of the brightest minds in Operations, Risk, Technology, and Business Architecture. This role is your opportunity to shape how Swiss Re delivers scalable, efficient, and well-controlled operations — and to leave a lasting impact on a global leader in reinsurance.
You'll join a dynamic and collaborative team of 90+ professionals spread across North America — a group that brings diverse perspectives, deep expertise, and a shared commitment to excellence. Together, we partner closely with Market Units, Risk Management, Internal Audit, and COO functions to drive operational excellence and ensure Swiss Re's Life & Health business operates with precision, resilience, and agility. We're a team that values curiosity, continuous learning, and the courage to challenge the status quo — and we're looking for someone who shares that spirit.
You are a strategic yet hands-on professional who thrives on solving complex business challenges and delivering results that matter. You bring strong operational expertise, a continuous improvement mindset, and a natural ability to build trust and influence across organizational boundaries. You're equally comfortable diving into the details and stepping back to see the big picture — and you know how to bring people along on the journey.
Responsibilities
- Lead process improvement initiatives that simplify and strengthen Life & Health Operations.
- Identify and implement solutions that elevate efficiency, scalability, service quality, and operational effectiveness.
- Promote a culture of continuous improvement and simplification across the organization.
- Champion sound operational risk management practices across Operations.
- Support governance, control effectiveness, issue management, and root cause analysis.
- Promote proactive awareness and management of key operational risks.
- Lead and support operational transformation and change initiatives from concept through to embedding.
- Drive adoption of new processes, technologies, and ways of working.
- Ensure improvements are sustainable and deeply embedded within Operations.
- Partner with business and technology teams to improve system integrations and data flows.
- Leverage automation, digital solutions, and analytics to boost performance and reduce risk.
- Build strong partnerships across Operations, Risk, Internal Audit, Market Units, and COO functions.
- Communicate effectively with operational, technical, and leadership audiences.
- Influence decisions through fact-based analysis and practical recommendations.
Requirements
- Deep knowledge of Life & Health Operations and the end-to-end treaty lifecycle.
- Proven experience leading process improvement, transformation, or operational excellence initiatives with measurable outcomes.
- Hands-on experience in process design, technology solutions, and/or data analytics to drive operational performance.
- Strong project and change management capabilities, with a track record of delivering complex initiatives on time.
- Demonstrated ability to influence stakeholders