Operational Excellence IT Trainer OSG
About the role
An Operational Excellence IT Trainer (OPEX) drives, designs, and delivers training programs to improve IT operational efficiency, standardizing best practices, and embedding continuous improvement (e.g., Lean/Agile/ITIL) into daily workflows. They bridge the gap between technical processes and staff capability, using data to enhance performance, ensure compliance, and upskill employees in technical tools.
Responsibilities
- Design and facilitate instructor-led IT training, e-learning, and remote workshops associated with onboarding of new customers and new Computacenter operational managers and onsite support staff.
- Create and update Standard Operating Procedures (SOPs) and Operational Service Manuals for new and existing Computacenter customers.
- Monitor KPIs and operational metrics to identify training gaps and improve workflows.
- Complete Onsite Support performance scorecards and share results with managers for their review with their direct reports.
- Drive adoption of new technologies and systems across teams.
- Coach teams on best practices, acting as a Subject Matter Expert (SME) to mentor technical staff.
- Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
- Embrace and support Computacenter’s mission and core values.
Requirements
- Legally eligible to work in the United States
- 3-5 years in IT operations, technical training, or continuous improvement roles.
- Bachelor’s degree in information technology, Business Administration, Engineering, related field or equivalent practical experience.
- Proficiency in process improvement tools (Lean, Six Sigma), ITIL frameworks, and learning management systems (LMS).
- Preferred certifications include Lean Six Sigma (Green/Black Belt), ITIL, or Certified Professional in Training and Development (CPTD).
- Strong knowledge of IT systems, software, and data analysis tools.
- Good knowledge and experience of SAP, MS Office and MS Teams
- Excellent attention to detail
- Strategic thinking and tactical execution skills
- Excellent presentation, facilitation, and coaching skills
- Good knowledge of the IT industry and an understanding of IT technologies and products
- Excellent written and verbal communication skills
- Comfortable communicating with colleagues in different countries where English is not the first spoken language
- Good self-organization and time management skills
- Ability to prioritize and handle multiple requests simultaneously
- Can build trust, be assertive when required and shows initiative and enthusiasm
- Resilience, and able to deal with stressful situations
- Business and financial acumen with strong analytical skills
- Demonstrate an understanding of product supply chains
- Commercially astute
- Team-oriented working and thinking
Benefits
In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.
www.computacenter.com/us