Operational Excellence Director

About the role

Join E Tech Group, one of the largest engineering and system integration firms in the United States, providing IT automation and control solutions for over 30 years to industries including Life Sciences, Mission Critical, Metals & Mining, Warehousing & Distribution, and CPG/Food & Beverage. As Operational Excellence Director, you will lead the optimization of workflows and drive continuous improvement across all projects and operations, ensuring alignment with industry best practices such as CSIA Best Practices and consistent, high-quality delivery in automation and integration projects.

Responsibilities

• Ensure workflows meet E Tech Group and Business Unit quality policies, procedures, CSIA Best Practices, and applicable regulatory requirements.
• Conduct internal audits to evaluate adherence to standards, assess the practical efficiency of associated tools, identify root-cause failure modes, and support corrective and preventive actions.
• Serve as the Business Unit representative for E Tech’s Continuous Improvement Committee, providing practical suggestions and solutions, and communicating with Business Unit leadership.
• Analyze project execution workflows to identify and remove bottlenecks, directly improving project lead times and margin predictability.
• Identify and champion the use of digital tools and AI to automate repetitive administrative tasks, reducing 'process friction' for engineering teams.
• Represent the Business Unit for customer and third-party audits, including audit preparation, participation, response coordination, and follow-up.
• Foster quality, consistency, and ongoing improvement across cross-functional teams.
• Support Corporate Continuous Improvement initiatives, including the development and review of policies and procedures.
• Lead Business Unit continuous improvement activities.
• Provide supplemental training and guidance to the Business Unit on quality standards, procedures, and expectations.
• Support improvements to the quality and effectiveness of the Learning Management System (LMS).
• Encourage collaboration, shared learning, and knowledge transfer across teams throughout the company.
• Collaborate with Sales, Application Engineering, and the Project Management Organization to support project risk assessments and quality planning.
• Attend project reviews as needed and provide guidance to project teams for compliance with Project Management Life Cycle (PMLC) and System Development Life Cycle (SDLC) and other procedures during project execution.
• Interface with clients and third parties on quality-related topics, including audits, vendor qualification, and compliance inquiries.
• Embody E Tech Group’s Core Values, prioritizing the success of the company, clients, and the professional development of associates.

Requirements

• Bachelor’s degree in Engineering (Industrial, Mechanical, Chemical, Electrical, or Systems) or related technical field, or equivalent experience.
• Over seven years of experience in process improvement and engineering performance within technical, project-driven settings.
• Proven track record in supporting process optimization, waste reduction, quality assurance, compliance, and continuous improvement initiatives in engineering or project environments.
• Strong communication and interpersonal skills, with a proven ability to influence technical teams and stakeholders.
• Experience working in automation, life sciences, or other regulated industries; knowledge of ISO 9001, GxP, GAMP 5, 21 CFR Part 11, and Computer System Assurance (CSA) preferred.
• Experience supporting automation and control systems (PLC, DCS, SCADA, HMI).
• A collaborative and team-oriented mindset.

Benefits

• 401k with company match and prompt enrollment; 100% vesting upon entry.
• Prompt enrollment into medical, dental, and vision benefits.
• Generous paid time off, including paid vacation, holidays, family leave, and sick time.
• Learning and growth opportunities with training and continuing education from day one.