Operational Excellence Director

Essential Functions

• Project Management
• Program Support
• Problem Solving
• Hands on Operational Support
• Cross Collaboration with BU Support Staff
• Oversight of Operational Reporting
• Facilitation of Field Communication
• Spending time in the Stores

Required Skills & Competencies

• Act as a change agent in operations when implementing new programs and processes
• Align on standardized process execution down to store level
• Identify and recommend core opportunities to operational efficiency
• Create content as needed to support project and program roll outs
• Lead multiple initiatives at once
• Meet timelines and milestones of the essential job functions
• Perform other duties as assigned and deemed necessary

Core Competencies

• Deep knowledge in Convenience & fuels retail operation
• Leadership
• Decisiveness
• Team player
• Self-motivated
• Communication & presentation skills
• Flexibility & ability to pivot
• Analytical mindset
• Cross-functional collaboration
• Change management
• Problem solving
• Strategic thinking

Required Qualifications

• 5-7 years in retail operations
• Bachelor’s degree is valued, but not essential
• Minimum of 4 years of experience in project planning and coordination and working on projects or programs requiring the integration of cross-functional business solutions
• Experience managing operational or financial project budgets and leading project teams
• Excellent verbal, written and interpersonal communication skills
• Working knowledge of the Microsoft suite
• Possession of a current and valid driver’s license
• Overnight travel throughout the Business Unit required, approximately 30-50%
• Ability to speak and write in the English language
• Bilingualism (French and English), both written and oral, is essential if located in the Eastern Canada Business Unit

Physical Requirements (US Only)

• Sit (possibly for long periods of a time)
• Talk and/or hear
• Operate a keyboard and/or a computer mouse
• Use hands to handle or grasp items of varying weight
• Stand, walk, and reach with both hands and arms

Work Environment

• This role is full-time and based in the Business Unit office
• The employee is expected to visit stores 2-3 days per week
• The noise level in the work environment is usually moderate at a normal range
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas