OPERATIONAL EXCELLENCE ADMIN RESIDENT

Essential Duties

• Utilize process improvement, project management, and change leadership methodologies to drive, implement, and sustain process improvements throughout the University of Michigan Health Regional Network.
• Partner with assigned operational and clinical areas to identify, guide, coach, implement, and measure departmental improvement needs, in alignment with strategic goals and objectives.
• Show strong leadership skills.
• Provide insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, discussing the involvement of business processes (e.g. project change management, communication), and facilitating decisions necessary for project delivery.
• Partner with Senior Operational Excellence Specialists and executives on complex, executive initiatives to champion projects, drive results, and promote a continuous improvement culture.
• Enthusiastically embrace a customer-oriented focus in process improvements and determine key drivers to provide an exceptional patient experience.

Job Requirements

• Lean certification, Six Sigma certification, quality improvement certification, financial professional certification and/or current clinical licensure, preferred.
• Past relevant experience in continuous improvement, operational excellence, or healthcare related roles preferred.
• Experience with conducting continuous improvement training, preferred.
• Experience with analytical tools for data analysis/mathematical modelling is a plus, preferred.
• Bachelor’s degree in business administration, healthcare administration, engineering, clinical or a related field.
• Master’s degree in healthcare administration, business, administration, engineering, or a clinical discipline, preferred.

Requirements

• Shift: Days
• Status: Full-time
• Facility: Sparrow Hospital