Operational Billing Specialist

We need to output HTML fragment with sections: About the role? The posting includes "THE ROLE" paragraph. Use

for section headings. We need to include sections only when there is real specific content. The posting includes: The role description (THE ROLE), Who Will Love This Job (maybe could be a section? Not listed as standard headings but we could treat as part of About the role? The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings where appropriate. The posting includes: THE ROLE (description). Could map to "About the role". Then "Core Responsibilities" -> Responsibilities. Then "Qualifications" -> Qualifications. There's also "WHY VIXXO" maybe could be considered "About the company" but not in list; we could omit or incorporate into About the role? Probably better to omit as not requested heading. Also there is "Who Will Love This Job" which could be considered part of About the role or maybe Skills? But we can include as part of About the role paragraph. We must not repeat job title as heading. No Job ID. Remove boilerplate. We need to preserve all substantive information. So we need to include all details from THE ROLE, Who Will Love This Job, Core Responsibilities, Qualifications, WHY VIXXO (maybe we can include as a paragraph under About the role or as a separate section like "About Vixxo"? Not in allowed headings; but we could omit? The instruction: "Prefer a few substantive sections over many thin ones." It says include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. It does not forbid adding a section not in the list, but the examples given are those headings. Likely we should stick to those headings. So we can put WHY VIXXO content under About the role or maybe as a separate

without heading. But we need to output only HTML fragment; we can have multiple

and

etc. Thus structure:

About the role

... combine THE ROLE paragraph and Who Will Love This Job bullet-like sentences? Actually Who Will Love This Job is a list of traits; we could make a

• for each trait. That would be a list. So we can put that as a list under About the role. Then

  Responsibilities

  with
  • for each core responsibility. Then

    Qualifications

    with
    • for each qualification bullet. We should not include Benefits, Pay, Schedule as they are not present. We must preserve all substantive information: include details like location (Dallas, TX), full time, etc. Should we include location? It's in first line: "Vixxo is seeking a full time Operational Billing Specialist to join our office in either Dallas, TX." That's substantive. We can include that in About the role paragraph. We must not repeat job title as heading. So we won't have

      Operational Billing Specialist

      . We must not include Job ID/requisition numbers. We must remove cookie/navigation/legal/EEO etc. There's none. Now craft HTML. Let's extract content. THE ROLE paragraph: "The Operational Billing Specialist is a hands-on operational owner of the invoice lifecycle. This role works across service providers, customers, operations, and finance to move invoices from receipt through validation, exception resolution, and customer billing. The specialist monitors work queues and aging, identifies what is blocking an invoice, connects the right parties, and drives each item to resolution. Success requires persistent relationship management, disciplined follow-up, and the ability to keep high volumes of billing activity organized across multiple systems." Who Will Love This Job: "A relationship builder. You create productive partnerships with service providers, customers, and internal teams and are comfortable following up until commitments are fulfilled. An operational problem solver. You quickly identify where an invoice is stalled, bring the right people together, and turn roadblocks into clear next actions. An organized systems thinker. You can work across several platforms and queues while maintaining accurate notes, priorities, ownership, and follow-up dates. A data-minded team partner. You use aging and exception data to focus effort, communicate early, take accountability for outcomes, and help others execute consistently." We can turn each sentence into
    • . Core Responsibilities list: "Own the day-to-day flow of service provider invoices through intake, validation, correction, approval, and customer billing, with a focus on accuracy, timeliness, and throughput. Build and maintain strong working relationships with service providers. Establish clear expectations, conduct proactive follow-up, and secure missing invoices, supporting documentation, corrections, and responses needed to move billing forward. Connect directly with customer contacts and internal account teams to clarify billing requirements, resolve rejected or disputed items, obtain needed approvals, and prevent avoidable billing delays. Operate effectively across billing and ERP platforms, work order or service management systems, customer portals, reporting tools, and Excel. Maintain complete notes, current statuses, assigned owners, and next-action dates so work is visible and auditable. Monitor invoice queues, unbilled revenue, aging, rejections, exceptions, and customer billing deadlines. Prioritize the highest-impact items, escalate risks early, and drive open issues to closure. Validate invoices against contractual and customer requirements, including rates, not-to-exceed limits, markups, taxes, service details, purchase order information, and required backup documentation. Research and reconcile billing discrepancies by coordinating with service providers, customers, operations, and finance/accounting; document the resolution and ensure system records are updated consistently. Provide daily direction, training, quality feedback, and escalation support to outsourced billing resources to promote consistent execution and service levels. Prepare operational billing reports and communicate performance, aging, risks, and barriers to business leaders. Identify recurring failure points and recommend practical improvements that reduce rework, shorten billing cycle time, and improve first-pass accuracy." Each as
    • . Qualifications list: "A Bachelor's Degree in Finance, Accounting, Business Administration, Operations, or a related field is preferred. Equivalent relevant experience will also be considered. Minimum of 5 years of relevant billing, accounts receivable, service operations, or related experience; experience in a high-volume service environment is preferred. Demonstrated ability to manage invoice queues, exceptions, aging, and deadlines while maintaining strong attention to detail. Excellent written, verbal, and interpersonal communication skills, including the ability to work directly with service providers and customers on sensitive or time-critical billing issues. Proven ability to navigate multiple systems and customer portals, reconcile information across platforms, and maintain organized, accurate records. Advanced working knowledge of Excel and database or reporting applications; experience with a complex billing system such as ORMB is preferred. Sound judgment, persistence, and the ability to independently prioritize work, escalate risks, and follow issues through completion; experience coordinating outsourced or shared-service teams is preferred." Each as
    • . Also include location and full-time: maybe in About the role paragraph. Let's craft About the role paragraph: combine first line and THE ROLE paragraph. "Vixxo is seeking a full-time Operational Billing Specialist to join our office in Dallas, TX. The Operational Billing Specialist is a hands-on operational owner of the invoice lifecycle. This role works across service providers, customers, operations, and finance to move invoices from receipt through validation, exception resolution, and customer billing. The specialist monitors work queues and aging, identifies what is blocking an invoice, connects the right parties, and drives each item to resolution. Success requires persistent relationship management, disciplined follow-up, and the ability to keep high volumes of billing activity organized across multiple systems." Then the Who Will Love This Job as list. Now produce HTML. We need to output only HTML fragment, no markdown fences. Let's write:

      About the role

      Vixxo is seeking a full-time Operational Billing Specialist to join our office in Dallas, TX. The Operational Billing Specialist is a hands-on operational owner of the invoice lifecycle. This role works across service providers, customers, operations, and finance to move invoices from receipt through validation, exception resolution, and customer billing. The specialist monitors work queues and aging, identifies what is blocking an invoice, connects the right parties, and drives each item to resolution. Success requires persistent relationship management, disciplined follow-up, and the ability to keep high volumes of billing activity organized across multiple systems.

      • A relationship builder. You create productive partnerships with service providers, customers, and internal teams and are comfortable following up until commitments are fulfilled.
      • An operational problem solver. You quickly identify where an invoice is stalled, bring the right people together, and turn roadblocks into clear next actions.
      • An organized systems thinker. You can work across several platforms and queues while maintaining accurate notes, priorities, ownership, and follow-up dates.
      • A data-minded team partner. You use aging and exception data to focus effort, communicate early, take accountability for outcomes, and help others execute consistently.

      Responsibilities

      • Own the day-to-day flow of service provider invoices through intake, validation, correction, approval, and customer billing, with a focus on accuracy, timeliness, and throughput.
      • Build and maintain strong working relationships with service providers. Establish clear expectations, conduct proactive follow-up, and secure missing invoices, supporting documentation, corrections, and responses needed to move billing forward.
      • Connect directly with customer contacts and internal account teams to clarify billing requirements, resolve rejected or disputed items, obtain needed approvals, and prevent avoidable billing delays.
      • Operate effectively across billing and ERP platforms, work order or service management systems, customer portals, reporting tools, and Excel. Maintain complete notes, current statuses, assigned owners, and next-action dates so work is visible and auditable.
      • Monitor invoice queues, unbilled revenue, aging, rejections, exceptions, and customer billing deadlines. Prioritize the highest-impact items, escalate risks early, and drive open issues to closure.
      • Validate invoices against contractual and customer requirements, including rates, not-to-exceed limits, markups, taxes, service details, purchase order information, and required backup documentation.
      • Research and reconcile billing discrepancies by coordinating with service providers, customers, operations, and finance/accounting; document the resolution and ensure system records are updated consistently.
      • Provide daily direction, training, quality feedback, and escalation support to outsourced billing resources to promote consistent execution and service levels.
      • Prepare operational billing reports and communicate performance, aging, risks, and barriers to business leaders. Identify recurring failure points and recommend practical improvements that reduce rework, shorten billing cycle time, and improve first-pass accuracy.

      Qualifications

      • A Bachelor's Degree in Finance, Accounting, Business Administration, Operations, or a related field is preferred. Equivalent relevant experience will also be considered.
      • Minimum of 5 years of relevant billing, accounts receivable, service operations, or related experience; experience in a high-volume service environment is preferred.
      • Demonstrated ability to manage invoice queues, exceptions, aging, and deadlines while maintaining strong attention to detail.
      • Excellent written, verbal, and interpersonal communication skills, including the ability to work directly with service providers and customers on sensitive or time-critical billing issues.
      • Proven ability to navigate multiple systems and customer portals, reconcile information across platforms, and maintain organized, accurate records.
      • Advanced working knowledge of Excel and database or reporting applications; experience with a complex billing system such as ORMB is preferred.
      • Sound judgment, persistence, and the ability to independently prioritize work, escalate risks, and follow issues through completion; experience coordinating outsourced or shared-service teams is preferred.