Operation Support In Baltimore MD

Location: Baltimore, MD (Hybrid – 3 days on site per week)

About the Role

The team provides operational support and interacts daily with global securities lending and secured funding trading desks. The team handles both equity and fixed income products across the US and international markets. This role offers exposure to trading and client service organizations, direct client contact, relationship management responsibilities, and collaboration with various global Operations Teams including Security Settlements, Corporate Actions, Finance, Prime Brokerage, Cash Management, and Risk. The role requires strong written and verbal communication skills, proficiency in MS Word and Excel, and knowledge of the financial services field. Candidates must learn quickly, manage multiple detailed tasks, demonstrate flexibility in duties, and work independently.

Responsibilities

• Ensure securities lending and secured funding trades booked by the trading desk are processed quickly and accurately.
• Resolve trade exception issues by liaising with the trading desk and appropriate support teams.
• Perform trade reconciliation and resolve breaks.
• Resolve failing trades by working directly with the trading desk and counterparties.
• Troubleshoot problems on an ad-hoc basis and respond to trading desk and client-driven demands.

Requirements

• Bachelor’s degree required.
• Customer service experience preferred.
• Financial services experience preferred.
• Strong analytical, organizational, and verbal/written communication skills.
• Proven ability to work efficiently and accurately under pressure in a fast-paced, multitasking environment.
• Proactive and self-motivated.
• Intermediate Microsoft Excel and Word skills.

Duration: 12-month contract