Operation Support

Responsibilities

• Refresh data and documentation for existing clients on an ongoing basis including at periodic reviews
• Update firm systems and databases with information / documentation obtained from clients
• Handle inquiries and ad hoc requests from internal clients including Compliance where required
• Perform remediation or uplift of client records to required standards where needed in line with defined procedures
• Produce high quality error free work independently on a timely basis with at expected throughput rates
• Able to handle volume spikes and prioritize work including ad-hoc requests and projects to meet business demands in a timely manner
• Respond to change e.g. regulation change, new business and/or technology projects
• Assist manager(s) in providing status updates to management on a regular basis to create transparency and to reduce risks
• Cook up and execute projects related to client onboarding and regulatory data with global team members
• Monitor onboarding queues, and advise internal stakeholders on outstanding regulatory requirements
• Face-off with key stakeholders in the onboarding process, including Business Units, Compliance, Risk, etc. to manage day-to-day Run-The-Bank (RTB) functions of NCNB including regulatory & product documentation for client on-boarding, data management, and data quality management
• Review and respond appropriately to exception reports and management reports designed to help manage risk (regulatory risk, operational risk, etc.), workload, and performance of staff
• Improve quality and effectiveness of these reports and coordinate with others to establish new reports where needed
• Perform Quality Assurance (QA) checks on a regular basis, address issues identified in QA checks, and improve existing QA checks
• Perform user acceptance testing for enhancements to technology-based processes, controls, and applications
• Create, improve and maintain written procedures
• Respond to inquiries from Legal and Compliance, Internal Audit, and regulators

Qualifications

• BACHELOR'S REQUIRED