Operations Support

About the role

Under the supervision of the Operations Supervisor, the Operations Support position is responsible for many back-end processes including inventory, accounts payable, delivery set-up and compliance. This position will work closely with the office, warehouse, drivers, sales, customers, other divisions, vendors and shipping companies.

Responsibilities

• Assist with daily office functions including answering phones, taking orders, assisting walk-in customers, and daily invoicing.
• Maintain intercompany transfer process.
• Weekly inventory cycle count process and daily tracking reports.
• Perform daily truck inspections.
• Complete daily operations checklists.
• Assist with training and other Fuel Operations.
• Assist with upkeep of fleet truck services on Fleetio.
• Process accounts payables following company coding guidelines and deadlines.
• Maintain and order office and warehouse supplies as needed.
• Assist with vehicle maintenance tracking and files following DOT guidelines.
• Ensure drivers turn in all daily delivery paperwork, while keeping a high accuracy rating.
• Maintain back orders and special orders.
• Set up shipping for outbound customer shipments.
• Maintain Loaned Equipment files and ensure customers are billed for equipment as required.
• Recording Secretary for Safety Committee meetings and maintain copies of all minutes as well as training sign-in sheets; track near-miss incidents for plant.
• Back up Operations Manager with daily duties when out of office.
• Other duties as assigned.

Leadership & Team Reach

• Understand and live our Core Values.
• Work as part of the Commercial and Industrial team to ensure excellent service and contribute to initiatives that help meet Commercial and Industrial goals.
• Remain open to restructuring as the demands of the business unit and company change.
• Work mostly in an office setting with occasional light warehouse duties (e.g., assisting customers, inventory).

Qualifications

• Demonstrate excellent verbal and written communication, including professional use of e-mail correspondence.
• Excellent internal and external customer service.
• Possesses working knowledge of generally accepted accounts payable practices.
• Ability to work in an unsupervised environment.
• Excellent planning and organizational skills, with the ability to prioritize.
• Must have excellent working knowledge of Microsoft Excel; ability to move data from other sources to Excel.
• Demonstrate excellent analytical skills required for inventory analysis.

Physical & Mental Demands

• Operates in a professional office environment.
• Regularly required to stand, walk, sit for long periods of time, talk, and hear.
• Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.
• Ability to occasionally lift office products and supplies, up to 20 pounds.

Benefits

• Health Insurance Benefits: Medical, Dental, Vision, plus Ancillary Plans.
• Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
• Company-provided long-term disability and up to $50,000 of life insurance.
• 401(k) plan with a generous company contribution.
• Paid time off in addition to 7 company-paid holidays.
• Parental Leave Program.
• Employee Assistance Program.
• Employee Recognition Program.
• Employee Referral Bonus Program.