Operation support Analyst

This position is contingent upon contract award.

About the Role

The Operations Support Analyst supports P&C Apex Consulting LLC in evaluating and improving client administrative and operational processes. This project-based role works directly within client environments to observe workflows, document current processes, conduct structured stakeholder interviews, collect operational data, and identify areas requiring further analysis. The Analyst works closely with the Principal Consultant and serves as an on-site resource during client engagements. The role focuses on accurately documenting how work is currently performed, how responsibilities are distributed, where handoffs occur, and where operational gaps or inconsistencies may exist.

This is a part-time, temporary position with hours scheduled primarily during client business hours based on project needs. Some documentation and project support activities may be completed remotely.

Responsibilities

• Conduct on-site observations of administrative and operational workflows during client business hours
• Conduct structured interviews and process walkthroughs with client employees and supervisors
• Document current-state workflows, task ownership, handoffs, dependencies, and escalation points
• Collect workload, transaction volume, processing time, staffing, and other operational data needed for analysis
• Identify and document observed process duplication, bottlenecks, unclear responsibilities, inconsistent practices, and workflow gaps
• Track how documents, requests, forms, and other work items move from initiation through completion
• Assist with development and validation of current-state process maps and responsibility matrices
• Review existing procedures, job aids, forms, policies, and other operational documentation
• Maintain organized and detailed assessment notes and supporting documentation
• Provide regular findings and field observations to the Principal Consultant
• Conduct follow-up observations and interviews when additional information or validation is required
• Assist with project coordination, documentation, and implementation activities as assigned
• Maintain strict confidentiality of client, employee, operational, and other sensitive information
• Follow all client-site privacy, security, and information-handling requirements

Requirements

• Bachelor’s degree in Business Administration, Management, Operations, Project Management, Information Systems, Healthcare Administration, or a related field, or currently enrolled and actively pursuing a bachelor’s degree in a related field
• Official or unofficial college transcripts required to verify completed or in-progress education
• One or more years of experience in operations, administrative support, project coordination, business operations, process improvement, or a related professional environment
• Strong organizational skills with the ability to document detailed processes accurately
• Ability to observe business operations objectively and identify inconsistencies or process gaps
• Strong written and verbal communication skills with the ability to interact professionally with employees, supervisors, and client leadership
• Ability to conduct structured interviews and ask effective follow-up questions
• Proficiency with Microsoft Excel, Word, Outlook, and other common business productivity tools
• Ability to organize and analyze operational information from multiple sources
• Ability to work independently in a client environment while following established project methodology
• Strong attention to detail, confidentiality, professionalism, and follow-through
• Ability to travel to client locations within the Central Valley during scheduled project hours
• Availability during weekday business hours for scheduled client-site assignments

Preferred Qualifications

• Project management certificate or certification, such as the Google Project Management Certificate, Certified Associate in Project Management (CAPM), or comparable project management credential
• Experience with workflow analysis, process mapping, continuous improvement, or operational assessments
• Experience conducting employee or stakeholder interviews
• Experience working in healthcare, behavioral health, nonprofit, government, or other regulated service environments
• Experience using Microsoft Excel for data collection, tracking, reporting, and analysis
• Familiarity with process mapping, responsibility matrices, standard operating procedures, workflow documentation, and project measurement or performance tracking
• Previous consulting, project support, business analyst, operations analyst, or project coordination experience

Ideal Candidate Traits

• Observant and naturally curious about how processes and organizations work
• Comfortable asking questions while remaining professional and respectful in client environments
• Able to distinguish between observed facts, employee feedback, and personal assumptions
• Detail-oriented and capable of documenting complex workflows accurately
• Comfortable working independently while maintaining regular communication with project leadership
• Professional and confident when interacting with employees at different organizational levels
• Analytical without jumping to conclusions before sufficient information has been collected
• Reliable and capable of completing scheduled client-site assignments with limited supervision
• Committed to maintaining confidentiality and protecting sensitive client information

Benefits

• Competitive hourly compensation
• Flexible part-time scheduling based on active client engagement requirements
• Hands-on experience with operational assessments, workflow analysis, and process improvement
• Direct experience supporting professional consulting engagements
• Exposure to client operations across service-oriented organizations
• Opportunity to develop skills in process mapping, operational analysis, project coordination, and consulting
• Potential consideration for future P&C Apex Consulting projects as the firm’s client portfolio grows

Schedule

Part-time, temporary position with hours scheduled primarily during client business hours based on project needs. Some documentation and project support activities may be completed remotely.