Operation Manager - ITAD / Recycling

About the role

Are you an experienced operations leader with a background in ITAD, electronics recycling or reverse logistics looking to manage a brand new site in your vision? Are you comfortable taking ownership of a new but currently operational facility, leading a team and driving operational performance while maintaining the highest standards of security, compliance and customer service? This is an opportunity to join a growing, certified IT asset disposition and electronics recycling business as they expand their reach across the US in a newly formed role that will play a key part in scaling the site, improving productivity and ensuring customer commitments are consistently met. The ideal candidate would have relevant experience as well as bringing a good energy and drive to help develop this site with strong management, organisational skills and ideas to help the continuing success of the organisation. This is your chance to develop an new site using your experience and knowledge in your vision and help an established ITAD company establish itself truly as an excellent provider in Austin, TX.

Responsibilities

• Own day-to-day facility operations across receiving, sorting, testing and repair, data sanitization and destruction, resale preparation, recycling, warehousing and outbound shipping, ensuring workloads, staffing, equipment and inventory are effectively managed and customer SLAs are consistently met.
• Drive productivity and continuous improvement by monitoring site KPIs, identifying and removing bottlenecks, improving throughput and turnaround times, standardising SOPs and processes, and applying lean methodologies including 6S, TQM and visual daily management.
• Lead and develop the warehouse team, creating a culture of safety, accountability, ownership and continuous improvement while recruiting, training, coaching and empowering employees to deliver strong operational results.
• Act as the operational leader for the site, partnering with Security, Compliance and Sales to maintain chain of custody, data security and audit readiness, support customer and prospect tours, scope new opportunities and help scale the facility as the business grows.

Requirements

• Proven operations leadership experience with 5+ years within ITAD, electronics recycling, reverse logistics, warehousing or a closely related environment, with a track record of running facilities, meeting customer SLAs and improving operational performance.
• Strong people and performance leader who can build, coach and hold teams accountable, while creating a culture centred around safety, ownership, recognition, respect and continuous improvement.
• Analytical and process-driven, comfortable working with KPIs, dashboards, Excel and ERP or warehouse management systems, with practical experience using lean principles such as 6S, TQM, process mapping and standardised work to improve efficiency.
• Customer-focused and commercially aware, with a working understanding of data security, chain of custody and industry certifications such as R2v3, ISO or NAID AAA, and the confidence to represent operations to customers, prospects and internal stakeholders.

Pay

$80,000 - $110,000 Base + Benefits. The actual salary paid will be dependent on your level of experience, qualifications and skill set.

Schedule

Full-Time, 100% On-Site.