Operations Manager (Waste/Recycling)

Our client is a leading provider in the waste management and environmental services industry, focused on delivering safe, reliable, and efficient solutions to commercial, residential, and industrial customers.

About the role

The Operations Manager will oversee daily waste collection operations, including route performance, driver leadership, safety, fleet coordination, customer service, and operational efficiency. The ideal candidate is a proven waste industry leader who can build strong teams, improve KPIs, and create a culture centered around safety, accountability, and service excellence.

Responsibilities

• Oversee daily residential, commercial, industrial, and/or roll-off waste operations.
• Lead, coach, and develop drivers, supervisors, and field employees.
• Improve route efficiency, productivity, safety performance, and service quality.
• Monitor operational KPIs including safety, labor efficiency, equipment utilization, and customer satisfaction.
• Drive safety initiatives, compliance standards, and employee accountability.
• Partner with maintenance teams to improve fleet reliability and reduce downtime.
• Assist with budgeting, cost control, staffing, and operational improvements.
• Resolve customer and operational challenges while maintaining high service standards.

Requirements

• 5+ years of experience in waste management, environmental services, transportation, logistics, or related operations leadership.
• Experience managing drivers, routes, and field operations.
• Proven success improving safety, productivity, retention, and operational results.
• Previous experience as an Operations Manager, Site Manager, District Manager, or Senior Route Manager preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to analyze performance metrics and implement improvements.
• CDL Class A/B preferred but not required.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Career advancement opportunities.
• Leadership development and training.