Operating Systems Analyst

Responsibilities

• Supporting the day-to-day operations of HPC clusters and the researchers who use them
• Supporting Linux desktops, laptops, servers, and VMs and their users
• Installing, configuring, and updating operating systems and other software to meet operational and security requirements
• Managing users and files, including account creation, file permissions modifications, and data backup and restoration
• Troubleshooting desktop, laptop, and server hardware, software, and networking issues
• Managing support requests through a centralized ticketing system
• Consulting directly with researchers to diagnose and resolve technical issues impacting their workflows
• Requesting support, changes, exceptions, etc. from other internal departments
• Reporting issues to vendor technical support and working with them to resolve those issues
• Managing orders and RMAs and handling shipments
• Providing after-hours support as necessary during emergency situations

Requirements

• A bachelor's degree in computer science or information systems, including coursework in operating systems and systems administration, or equivalent experience (at least one year of managing Linux systems preferred)
• Demonstrated knowledge of Linux and UNIX operating systems, applications, and networking, and the ability to diagnose and resolve problems in these areas
• Experience with macOS and Windows systems, especially using and troubleshooting internal and external hardware and connecting systems to Linux servers, clusters, and other research systems
• Demonstrated technical proficiency in one or more computer languages such as Bash, Python, AWK, C, C++, Fortran, Java, JavaScript, Lua, Perl, R, Ruby, and SQL
• Ability to lift and transport heavy (50+ lb) equipment and work carefully with delicate pieces
• Strong written and verbal communication skills
• Ability to complete tasks independently and autonomously, and with effective priority management
• Ability to think critically and creatively to solve problems and develop novel solutions
• Ability to collaborate in team settings
• Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU

Qualifications

• Experience supporting academic, scientific, and research computing environments
• Experience managing enterprise Linux systems
• Experience with Btrfs, Lustre, LVM, XFS, ZFS, and other file systems and technologies used for high performance, desktop, and server storage
• Experience with LUKS, systemd-cryptenroll, and TPM-based disk encryption mechanisms
• Experience with InfiniBand or other high performance networking technologies
• Experience with OpenVox/Puppet for configuration management
• Experience with QEMU/KVM/libvirt, Docker, and other virtualization technologies
• Experience developing, testing, and maintaining code using Git and other standard tools
• Experience provisioning and managing basic web and database servers
• Experience with rackmount equipment and knowledge of data center infrastructure

Benefits

All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

Pay

Salary Range: $75,000-$96,000

Schedule

Hours per Week: 40