Operating Room Control Desk Coordinator

About the role

Join an innovative, patient-focused culture dedicated to improving health and quality of life for the communities we serve. This role is ideal for someone who wants to make a tangible difference in patient care by ensuring smooth, efficient surgical operations.

Responsibilities

• Organize and maintain the surgical schedule, ensuring timely preparation and readiness of operating rooms.
• Establish and maintain effective communication with patients, families, visitors, and hospital staff.
• Report vital information to all levels of the healthcare team as needed.
• Convey needed information to patients and visitors, ensuring clarity and compassion.
• Maintain strong communication with co-workers to support proper team functioning.
• Act as a liaison between surgeons, anesthesiologists, nursing staff, and other departments to ensure seamless operations.
• Provide clinical and service support to providers, healthcare team members, and patients.
• Establish and maintain an organized, functional work environment.
• Track surgical progress and timelines, adjusting schedules as needed to optimize patient flow.
• Answer telephone calls in a timely, courteous manner and relay messages to appropriate personnel.
• Perform and/or support unit-based audits.
• Support interdepartmental patient flow processes.
• Address issues that arise during surgeries, implementing solutions to maintain efficiency and patient safety.
• Support workflow processes for providers and healthcare team members.
• Perform patient service initiatives.
• Collaborate with the Nurse Manager to support adherence to the unit budget.
• Complete all unit-specific and department competency requirements.
• Attend relevant educational and training programs.
• Communicate effectively with patients and visitors.
• Maintain the confidentiality of patient information.
• Direct and transport patients and visitors to the correct locations.
• Keep patients and family members updated on delays and schedule changes.
• Answer basic patient and family inquiries.
• Order medical, paper, and dietary supplies as needed.
• Assist with monitoring and allocation of supplies, equipment, and personnel to ensure availability for all surgical procedures.
• Coordinate with various departments to ensure proper flow of patients.
• Print daily OR schedule, patient stickers, and name bands.
• Assist with the unit's admission processes for pre-surgical/pre-procedural patients.
• Prepare charts for the next day's cases.
• Perform other duties as requested and observed by supervisor or manager.

Requirements

• High School diploma or GED (preferred).
• Minimum of 1 year of previous experience in a health-related position, with knowledge of medical terminology and patient scheduling (required). Completion of 1 year of an RN program can substitute for experience.
• Experience in an OR or surgical scheduling setting (preferred).
• BLS or Heart Saver with AED certification must be obtained within 6 months of hire (required).

Skills

• Strong communication and interpersonal skills.
• Ability to interact effectively with people at all levels.
• Proficiency in computer skills.
• Reliability and strong time management.

Physical Requirements

• Heavy Work: Exerting up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects.
• Occasional balancing, repetitive motion, and stooping.
• Frequent crouching, typing/clerical/dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing/monitor/computer use, standing, talking, visual acuity (color, depth, perception), and walking.
• Constant fit testing.

Hazards

• Occasional exposure to bodily fluids and bloodborne pathogens.
• Occasional exposure to radiation/radiant energy.

Benefits

• Paid time off, including company holidays, vacation, and sick time.
• Medical, dental, and vision insurance.
• Life insurance and disability protection.
• Retirement benefits, including an employer match.
• Additional benefits may vary by location and/or position.

Pay

Salary is based on qualifications, experience, education, licenses, specialty, training, and fair market evaluation. The pay range for this position is $18.75–$28.12 per hour.