Opening Shift Manager (one weekend day a must)

About the role

A McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts. This role ensures the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness.

Responsibilities

• Directs crew members, assigns positions, and manages floor operations to deliver an exceptional customer experience across all channels, including drive-thru, front counter, kiosk, mobile order, and curbside.
• Maintains speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Enforces food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards throughout the restaurant.
• Conducts travel paths, ensures critical control points are being followed, and takes immediate corrective action when standards are not met.
• Manages labor deployment to support sales volume while controlling costs.
• Maintains cleanliness standards, monitors waste, completes product counts as required, and protects company assets by following cash-handling and security procedures.
• Trains and coaches crew members on procedures, service behaviors, and brand standards.
• Provides real-time feedback, recognizes strong performance, and addresses performance gaps constructively.
• Creates a positive work environment that promotes teamwork, accountability, and respect.
• Communicates effectively with the General Manager and other members of the leadership team regarding shift performance, staffing needs, equipment issues, and customer concerns.
• Documents incidents, resolves guest complaints professionally, and ensures follow-up when needed.

Qualifications

The Certified Swing Manager must have a high school diploma or equivalent. Training and certification are provided by McDonald’s. Previous experience in a fast-paced, customer-facing environment is preferred but not required. Strong leadership, communication, and problem-solving skills are essential.

Skills

• Strong leadership and coaching skills
• Effective communication and interpersonal skills
• Ability to manage multiple tasks and prioritize responsibilities
• Attention to detail and ability to enforce cleanliness and safety standards
• Ability to handle stressful situations and maintain composure
• Basic computer skills, including Microsoft Office

Benefits

McDonald’s offers competitive benefits including health insurance, retirement plans, paid time off, and more. The Certified Swing Manager may also be eligible for additional incentives based on performance and company goals.

Pay

The Certified Swing Manager's pay is commensurate with experience and qualifications. Specific details are subject to change and will be communicated directly to qualified candidates.

Schedule

The Certified Swing Manager works rotating shifts, typically 12-hour shifts with varying start times each week. Specific schedule details will be provided to qualified candidates.