OPD Registrar, Ambulatory Care Services

Responsibilities

• Interview and verify patient demographic and financial information for input into the hospital Eagle system.
• Utilize the EMEVs and Relay insurance verification system to verify coverage.
• Have patients completely fill out financial screening forms including patient’s signature.
• Have patients sign the consents, financial agreement form, HIPPA form, Patient Agreement, and other forms.
• Scan documents (Insurance Cards, Photo ID’s Consent, HIPAA, Healthix, Referral/Consult and other medical documentation to OnBase).
• Collect copayments at time of service.
• Secure authorization/referral for reimbursement from insurance companies at the time of service.
• All self-pay patients must be sent to the financial screening unit for assessment.
• Prepare the patient’s medical chart with appropriate documentation for areas using paper charts.
• Aid the patient with inquires.
• Close visits at the time of service with the appropriate diagnosis in Eagle and post charges in the TAO system.
• Reconcile encounter forms with daily visit listing report/audit encounter forms for compliance.
• Place lab orders in Cerner for referred services.
• Arrange timely appointments for patients.
• Reschedule patient visit upon request.
• Assure that telephone calls are answered and that the needs of the patients are addressed with a minimum of delay.
• Assure especially that patients with perceived emergencies or other urgent needs are triaged quickly and properly.
• Ensure that appropriate measures are taken to follow up on the no show patients and that the no show letter is printed using Healthbridge/and or form letter.
• Collect e-mail addresses and assist with signing up and sending out invites to patients for the Hospital’s Patient Portal System.
• Interface with the Medical Director, the providers, the Nursing staff, and other staff within the OPD clinic to ensure proper coordination of services on behalf of the patients.
• Inform the Medical Director or designee of any unusual circumstances without delay.

Qualifications

• 0 - 1 year of clerical or registration experience in a healthcare, medical office or hospital setting
• A High School Diploma or GED
• Proficiency in Microsoft Office (Access, Excel, PowerPoint, Word)
• Or, a satisfactory equivalent combination of education, training, and experience

Preferred Qualifications

• An Associate or Bachelor Degree
• Proficiency in medical terminology
• Experience with insurance verification (Medicare, Medicaid, HMOs)
• Experience using the EAGLE system or similar Electronic Health Records platform
• Bilingual skills (Creole and/or Spanish; Mandarin and/or Cantonese; Arabic)