ONSITE Traffic Monitoring Operator/Call Center - Indianapolis, IN

About the role

This is a full-time position for a Traffic Management Center Operator in Indianapolis, IN. The position requires a variety of shifts and constant operation of computer and monitoring equipment. The operator must be able to remain in a stationary position for long periods of time, monitor Intelligent Transportation Systems, and maintain telephone and radio communications.

Responsibilities

• Disseminate information verbally and electronically regarding active incidents, such as stranded motorists, crashes, etc., to INDOT’s Hoosier Helper Freeway Service Patrol.
• Maintain contact with Indiana State Police (ISP) Dispatch and other emergency responders.
• Communicate and coordinate incident and road blocking information with INDOT maintenance and district staff as needed.
• Provide information to motorists by displaying traveler information messages on Dynamic Message Boards (DMS).
• Auxiliary duties include assisting the general public by correctly inputting data into INDOT’s Global Events Manager (GEM) and CARS database for incidents, construction, and maintenance activities impacting traffic flow.
• Assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents.
• Monitor road sensor data and confirm the data using CCTV video.
• Determine the facts and severity of traffic incidents and prepare the information for dissemination to the motoring public.

Requirements

• High school diploma or GED equivalent.
• Pass a State and Federal criminal history/security background check.
• Pass a pre-employment drug screen.
• Ability and flexibility to work a variety of shifts.
• Constantly operate a computer and other monitoring equipment.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such as CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls, and communicating to other staff or partner agencies.

Qualifications

• Previous experience as a transportation Traffic Management Center Operator/Dispatcher is preferred but not required.
• Knowledge of or ability to learn Indiana roadways.
• Ability to work calmly and accurately under intense pressure.
• Able to multitask under intense pressure.
• Able to communicate across various levels of management.

Skills

• Ability to synthesize information from multiple inputs, including automated road sensor data, 2-way radios, CCTV traffic cameras, and computer databases.
• Knowledge of personal computers and software.

Benefits

• Medical
• Dental
• Vision
• Life
• AD&D
• Disability benefits
• Paid time off
• Leaves of absence
• Voluntary benefits
• Perks
• Flexible work options
• Well-being resources
• Employee Assistance Program
• Business travel insurance
• Service recognition awards
• Retail savings plan
• Employee stock purchase plan

Additional Information

Sponsorship opportunities for US Employment Authorization is not available for this position. Relocation benefits are not available for this position.