Onsite Technician
Five Star Technology Solutions · Plainfield, IN · 1 mo ago
On-siteInformation Technology$40k–$41k/yrFull-time
Responsibilities
- Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
- Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year.
- Perform computer imaging and software installations and maintain/repair technology inventory.
- Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
- Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved.
- Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes.
Qualifications
- Holds a valid driver’s license and reliable transportation.
- Must be able to work flexible hours, including evenings and weekends.
- Must have a strong understanding of Microsoft Office Suite, Apple OS, and Google Workspace.
- Must have experience with network troubleshooting, including but not limited to, Wi-Fi, Ethernet, and wired connections.
- Must have experience with hardware troubleshooting, including but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
Benefits
- Health insurance options.
- Paid time off.
- Professional development opportunities.
Pay
$40,000 - $41,000 per year
Schedule
Flexible hours, including evenings and weekends.