OnSite Specialist - Tyler, TX

About the Role

Utilizes a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.

Responsibilities

• Provides clinical surgical support by managing all relevant equipment.
• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
• Troubleshoots and maintains Stryker equipment and other related devices.
• Works with surgeons, O.R. personnel, central processing, biomedical, and all other related personnel.
• Maintains knowledge base of equipment and disposable products through Stryker education training programs.
• Provides physicians and OR personnel with information on new and current products.
• Accurately records and reports data metrics related to all specific job functions on a monthly basis.
• Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account, including all vendor credentialing required by the account.
• Accurately records and reports all surgical procedure information.
• Adheres to all Stryker and medical facility policies, standards, and procedures.
• Analyzes and resolves both routine and non-rooutine product issues expediently using independent judgment.
• Maintains professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Adheres to HIPAA and other related patient confidentiality policies and procedures.
• Provides support/coverage on all shifts at your assigned account, as well as at other accounts in and outside your region; shifts may include on-call, overnight, and weekends, and may require overnight travel.
• Note: Assigned shifts may change without notice based on account/business needs, including rotating shifts with changing days of the week and start/end times.

Operating Room Support Responsibilities

• Sets up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
• Confirms equipment functionality and image routing prior to each procedure.
• Adjusts camera, monitor, and device settings intraoperatively.
• Provides immediate troubleshooting of endoscopy and integration systems.
• Manages post-procedure breakdown and staging of all Stryker equipment.
• Cleans/disinfects towers and components, restocks consumables, and performs basic maintenance.
• Educates OR and SPD staff on proper use and troubleshooting of Stryker products.
• Supports video conferencing, DICOM transfers, and EMR connectivity (where applicable).

Sterile Processing Department (SPD) Responsibilities

• Reprocesses and manages surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy.
• Decontaminates and assembles rigid scopes, cameras, light cords, and power instrumentation.
• Performs in-line function testing (leak, sharpness, insulation, or power checks).
• Wraps and containerizes sets for sterilization per IFU.
• Maintains and updates Stryker-managed instrumentation lists in collaboration with SPD leadership.
• Facilitates repairs, replacements, and instrument tracking per hospital protocols.
• Communicates with SPD and OR leaders regarding equipment readiness and process improvements.

Case Cart & Inventory Management Responsibilities

• Picks and stages surgical case carts using surgeon preference cards.
• Documents missing instruments and coordinates replenishment.
• Ensures all supplies and instruments are available prior to procedure start.
• Manages postoperative put-backs, restocking, and inventory accuracy.
• Tracks and communicates rapid turnover and trauma case needs.
• Supports da Vinci or other specialized inventory processes, including RMA and par-level monitoring.

Requirements

• High School Diploma or equivalent required.
• Bachelor’s Degree, Associate’s Degree, or equivalent certifications preferred.
• HSPA CRCST Certification within 6 months of start date and on-time yearly renewal for Specialists working in Sterile Processing Department.
• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques preferred.
• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
• Ability to quickly, efficiently, and effectively troubleshoot issues in demanding, high-stress situations.
• Ability to provide support/coverage on assigned shifts and other shifts needing additional support, including on-call, overnight, and weekends.
• Note: Assigned shifts may change without notice based on account/business needs, including rotating shifts with changing days of the week and start/end times.
• Ability to provide on-call services as required by the hospital/account, including overnight and weekends; must be within 45 minutes driving distance from the account if on-call services are included.
• Ability to provide support/coverage at other accounts in other regions, which may include overnight travel.

Qualifications for Operating Room Support

• Experience in OR technical support or surgical services.
• Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
• Excellent communication and troubleshooting skills.

Qualifications for Case Cart & Inventory Management

• Familiarity with surgical supply chain or SPD workflows.
• Strong organizational and communication skills.

Pay

Hourly pay range: $21.58 - $29.20 USD (varies by location).

Benefits

• Health benefits: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program.
• Financial benefits: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.