OnSite Specialist - Houston, TX (Southwest)

About the Role

Utilizes a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Provides clinical surgical support by managing all relevant equipment. Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. Is responsible for troubleshooting and maintaining Stryker equipment and other related devices. Works with surgeons, O.R. personnel, central processing, biomedical, and all other related personnel.

Maintains knowledge base of equipment and disposable products through Stryker education training programs. Provides physicians and O.R. personnel with information on new and current products. Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis. Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account, including all vendor credentialing required by the account. Accurately records and reports all surgical procedure information.

Adheres to all Stryker and medical facility policies, standards, and procedures. Analyzes and resolves both routine and non-routine product issues expediently using independent judgment. Maintains professional appearance, work ethic, and attitude required by Stryker and the medical facility. Adheres to HIPAA and other related patient confidentiality policies and procedures.

Provides support/coverage on all shifts at your assigned account, as well as support/coverage at other accounts in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time).

Responsibilities

Operating Room Support

• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
• Confirm equipment functionality and image routing prior to each procedure.
• Adjust camera, monitor, and device settings intraoperatively.
• Provide immediate troubleshooting of endoscopy and integration systems.
• Manage post-procedure breakdown and staging of all Stryker equipment.
• Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
• Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).

Sterile Processing Department (SPD)

• Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
• Perform in-line function testing (leak, sharpness, insulation, or power checks).
• Wrap and containerize sets for sterilization per IFU.
• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs, replacements, and instrument tracking per hospital protocols.
• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

Case Cart & Inventory Management

• Pick and stage surgical case carts using surgeon preference cards.
• Document missing instruments and coordinate replenishment.
• Ensure all supplies and instruments are available prior to procedure start.
• Manage postoperative put-backs, restocking, and inventory accuracy.
• Track and communicate rapid turnover and trauma case needs.
• Support da Vinci or other specialized inventory processes, including RMA and par-level monitoring.

Requirements

• High School Diploma or equivalent required.
• Bachelor’s Degree, Associate’s Degree, or equivalent certifications preferred.
• HSPA CRCST Certification within 6 months of start date and on-time yearly renewal for Specialists working in Sterile Processing Department.
• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques preferred.
• Basic computer skills including Microsoft Office.
• Strong verbal and written communication, interpersonal, and organizational skills.
• Ability to quickly, efficiently, and effectively troubleshoot issues in demanding, high-stress situations.
• Ability to provide support/coverage at assigned account during assigned shift, as well as on other shifts that need additional support, including on-call, overnight, and weekends.
• If the account contract includes on-call services, must be within 45 minutes driving distance from the account.
• Ability to provide support/coverage at other accounts in other regions, which may include overnight travel.

Physical & Mental Requirements

• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force constantly to move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Must have near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g., in the printed word, product appearance, etc.).
• Excellent analytical, interpersonal, and equipment problem-solving skills.
• Excellent time management skills with ability to use independent judgment and critical thinking effectively.
• Must be able to explain and generate detailed guidelines and procedures.

Pay

US5: $22.66 - $30.66 USD Hourly. View the U.S. work location and transparency guide to find the pay range for your location.

Benefits

Health Benefits

• Medical and prescription drug insurance
• Dental insurance
• Vision insurance
• Critical illness insurance
• Accident insurance
• Hospital indemnity insurance
• Personalized healthcare support
• Wellbeing program and tobacco cessation program

Financial Benefits

• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• 401(k) plan
• Employee Stock Purchase Plan (ESPP)
• Basic life and AD&D insurance
• Short-term disability insurance