OnSite Specialist - Springfield, IL

About the role

As an On-Site Specialist, you’ll bring technical skills and a service-focused mindset to provide service to minimally invasive surgical procedures. You’ll assist in the operating room, maintain surgical equipment, and help keep everything running smoothly behind the scenes. It’s a fast-paced role with real impact on patient care.

Responsibilities

• Facilitate the use of Stryker Endoscopy equipment in coordination with the OnSite Specialists team, surgical teams, Sterile Processing teams, and biomedical teams, while maintaining OnSite Operations standards and expectations.
• Ensure Stryker Endoscopy equipment is properly prepared, fully operational, and compliant with standards to enable safe and efficient surgical procedures.
• Proactively identify the needs of surgical teams and address equipment issues promptly and effectively.
• Troubleshoot and repair surgical devices to maintain peak performance.
• Maintain up-to-date product knowledge through Stryker training and communicate key insights to clinical teams.
• Document and communicate data to contribute to ongoing improvement efforts.
• Adhere to all safety guidelines and regulatory standards, including HIPAA and patient privacy requirements.
• Meet work schedule to ensure consistent surgical coverage as required by the medical facility.
• Clean, inspect, and assemble surgical instruments in preparation for sterilization in the Sterile Processing Department.

Requirements

• High school diploma or high school equivalent degree.
• 0+ years of experience in customer service or technical assistance roles.
• Ability to lift up to 50 lbs occasionally, move up to 20 lbs continuously, and perform tasks requiring standing, walking, visual acuity, color vision, and manual dexterity daily.
• Strong communication, time management, and critical thinking skills.
• Proficiency in Microsoft Office.
• Ability to obtain HSPA certification within 6 months of hire (with annual renewal).

Preferred Qualifications

• Associate or bachelor’s degree, or relevant medical certifications.
• Experience in operating rooms or with surgical equipment.
• Experience in Sterile Processing (HSPA/CRCST certification preferred).

Pay

$23.85 per hour. Pay range: $21.58 - $29.20 USD hourly, depending on location.

Benefits

This role includes a comprehensive benefits package as part of our total rewards to support you.

• Health benefits: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program.
• Financial benefits: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.