OnSite Specialist - Iowa City, IA

About the role

As an Endoscopy OnSite Specialist, you’ll play a critical role in supporting surgical teams by managing the transportation, reprocessing and high‑level disinfection (HLD) of flexible endoscopes and TEE probes in alignment with hospital policy and ANSI/AAMI standards, helping ensure equipment, processes and workflows run smoothly to drive exceptional patient care.

Responsibilities

• Transport flexible scopes and probes safely between procedural areas and reprocessing sites.
• Take the lead on leak testing, manual cleaning and automated or manual HLD.
• Ensure every processed scope and probe is promptly returned to its designated storage location.
• Maintain communication with clinical departments regarding instrument availability.
• Validate and document all HLD cycles and labeling while maintaining accurate, detailed records, including procedure information, equipment usage, monthly performance metrics, and account updates.
• Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.
• Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer‑focused mindset.
• Provide flexible coverage, including rotating schedules, on‑call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.

Qualifications

• Preferred: Bachelor’s or Associate’s degree, or equivalent certifications.
• Preferred: 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.
• Preferred: Knowledge of anatomy, surgical procedures, and instrumentation.
• Preferred: CER certification (required within six months of hire (or per state legislation), along with ongoing annual continuing education to ensure lasting compliance and professional growth.)
• Required: High School Diploma or equivalent.
• Required: 0+ years of related work experience.
• Required: Ability to work rotating schedules, including on‑call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call.
• Required: Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.
• Required: Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
• Required: Strong analytical, problem‑solving, and time‑management skills with the ability to make independent decisions in high‑pressure environments.
• Required: Ability to clearly explain and follow detailed guidelines and procedures.
• Required: Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills.
• Required: Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

Benefits

• Health benefits: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Pay

Pay range: USN: $21.58 - $29.20 USD Hourly.

Schedule

• Flexible coverage including rotating schedules.
• On‑call, overnight, and weekend shifts required.
• Support for other accounts within and outside your region, which may require travel.