OnSite Specialist- Knoxville, TN

Essential Duties & Responsibilities

• Manages all relevant equipment for surgical procedures and pre/postoperative care.
• Anticipates and troubleshoots device needs for O.R. staff and surgeon during procedures.
• Maintains knowledge of equipment and disposables through Stryker education training programs.
• Provides information on new and current products to physicians and OR personnel.
• Accurately records and reports data metrics related to job functions on a monthly basis.
• Maintains up-to-date account information to ensure continuous high levels of service.
• Accurately records and reports all surgical procedure information.
• Adheres to Stryker and medical facility policies, standards, and procedures.
• Analyzes and resolves product issues using independent judgment.
• Maintains professional appearance, work ethic, and attitude.
• Adheres to HIPAA and other related patient confidentiality policies and procedures.
• Supports coverage on all shifts at assigned account, including on-call, overnight, and weekends.
• Supports coverage at other accounts in and outside the region, including overnight travel.

Education & Special Trainings

• Bachelor’s Degree, Associate’s Degree, or equivalent certifications preferred.
• HSPA CRCST Certification within 6 months of start date and on-time yearly renewal.

Qualifications & Experience

• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques preferred.
• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills essential.
• The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high-stress situations.
• The ability to provide support/coverage, not only at assigned account during assigned shift, but also on other shifts that need additional support.
• The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends.
• The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.

Physical & Mental Requirements

• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g., in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent interpersonal skills.
• Excellent equipment problem-solving skills.
• Excellent time management skills with ability to use independent judgment and critical thinking effectively.
• Must be able to explain and generate detailed guidelines and procedures.

Scope of Work Summary (Operating Room Support)

• Provides in-room support for MIS and related procedures, ensuring optimal performance of Stryker and third-party equipment.
• Bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations.
• Core Responsibilities:
  • Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
  • Confirm equipment functionality and image routing prior to each procedure.
  • Adjust camera, monitor, and device settings intraoperatively.
  • Provide immediate troubleshooting of endoscopy and integration systems.
  • Manage post-procedure breakdown and staging of all Stryker equipment.
  • Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
  • Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
  • Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).

Scope of Work Summary (Sterile Processing Department – SPD)

• Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy.
• Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.
• Core Responsibilities:
  • Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
  • Perform in-line function testing (leak, sharpness, insulation, or power checks).
  • Wrap and containerize sets for sterilization per IFU.
  • Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
  • Facilitate repairs, replacements, and instrument tracking per hospital protocols.
  • Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

Health Benefits

• Medical and prescription drug insurance.
• Dental insurance.
• Vision insurance.
• Critical illness insurance.
• Accident insurance.
• Hospital indemnity insurance.
• Personalized healthcare support.
• Wellbeing program.
• Tobacco cessation program.

Financial Benefits

• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• 401(k) plan.
• Employee Stock Purchase Plan (ESPP).
• Basic life and AD&D insurance.
• Short-term disability insurance.

About Stryker

• Innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that improve patient and healthcare outcomes.
• Impacts more than 150 million patients annually.
• Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.