Onsite Service Technician - Waterloo, IA

Primary Responsibilities

• Offer outstanding service to our clients.
• Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices.
• Xerox provides training by certified instructors, as well as online and in-house training.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality.

Skills and Qualifications

• Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.
• This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and RELIABILITY. Our customers are counting on you.
• If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals!
• We value dependable employees who are eager to meet deadlines.
• Valid driver's license & appropriate insurance coverage.
• A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.
• Safety is our top priority, especially around electrical components.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.