Onsite Service Technician - New Haven, CT

Primary Responsibilities

• Offer outstanding service to our clients.
• Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality.

Skills and Qualifications

• Electromechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.
• Past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military/Veteran experience.
• Superior time management skills and reliability.
• Valid driver's license & appropriate insurance coverage.
• A Motor Vehicle Record (MVR) is included in our technician background check.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.