Onsite Service Technician - Grand Rapids, MI

About the Company

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.

Responsibilities

• Offer outstanding service to our clients.
• Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) to optimize customer satisfaction.
• Use electromechanical skills to repair devices.
• Serve as the primary customer contact for maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to on-site client base regarding equipment status and availability.
• Engage the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end-user knowledge of equipment functionality.

Requirements

• Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits and the ability to read and comprehend electrical schematics.
• Past roles with electromechanical experience, such as HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military/Veteran experience.
• Superior time management skills and reliability; "10 minutes early is on time, and on time is late."
• Valid driver’s license and appropriate insurance coverage; a Motor Vehicle Record (MVR) is included in the background check.
• Ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday.
• Commitment to safety, especially around electrical components.

Success in the First 60 Days

• Successfully navigate new hire training and complete technical training courses.
• Develop a comprehensive understanding of the company and customer service culture.
• Understand call load, territory alignment, and client satisfaction expectations.
• Gain thorough knowledge of equipment and inventory needs to support your territory.
• Actively and correctly complete service calls independently.

Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical, dental, and vision coverage, plus wellness credits.
• Company contribution to a Health Savings Account and 401k matching.
• Paid time off, holidays, and personal days.