Equipment Service Technician - Grand Rapids, MI

Job Overview

This position provides repair services to customers in a courteous and professional manner, focusing on excellent customer service.

Responsibilities

• Provides repair services to customers in a courteous and professional manner.
• May also provide installation services to customers on an as needed basis.
• Maintains and manages proper levels of inventory in van.
• Manages more complex repair cases, troubleshoots, and resolves issues at a higher level.
• Supports additional products as required.

Requirements

• 3 Level 1 Certifications determined by the ROM/ZOM based on business need.
• Must begin to cross certify (digital x-ray/software, digital CAD/CAM, etc.).
• Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.).
• Intermediate knowledge of hydraulics, mechanical and electrical systems.
• General Skills & Competencies:
  • Ability to lead installations.
  • Work well independently.
  • Intermediate troubleshooting skills.
  • Proven ability to work with confidential information.
  • Present preventative maintenance to customer.
  • Intermediate computer skills.
  • Interpersonal/communication skills.
  • Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.).
  • Proven ability to work with confidential information.

Qualifications

• Typically, 3 to 5 years of dental industry experience with demonstrated proficiency, strong mechanical background and customer service background.
• Preferred Education: Typically, High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

Specific Knowledge & Skills

• Must begin to cross certify (digital x-ray/software, digital CAD/CAM, etc.).
• Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.).
• Intermediate knowledge of hydraulics, mechanical and electrical systems.

Benefits

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

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