Onsite Service Technician - Aledo, TX

About the Company

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.

Responsibilities

• Offer outstanding service to our clients.
• Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to on-site client base regarding equipment status and availability, engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality.

Requirements

• Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and reliability. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals!
• Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, and bending.

Success in the First 60 Days

• Successfully navigate through our new hire training and complete the technical training courses.
• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load, territory alignment, and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Able to actively and correctly complete service calls independently.

Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical, dental, and vision coverage, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.