Onsite Service Specialist I - Milford NH

Employment Type: Full Time
Job Category: Sales
Work Location: Milford, NH

Position Summary

The Onsite Solutions Specialist is a critical MSC role located at a large strategic account(s) and supports the customer facility. This associate will provide excellent service to drive long-term customer satisfaction. Responsibilities include assisting customers with procurement and order placement and managing MSC ControlPoint Solutions (Vending, VMI, Crib) to deliver MSC value.

Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all available cost savings statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put-away, and optimization.
• Determine optimal sourcing strategies for customer projects, collaborating with the Category Team as needed to drive savings and improve customer operations.
• Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and identify future opportunities.
• Resolve on-site product and service issues by providing sales-related solutions and consulting with associates and suppliers for effective information sources.
• Provide customer service aligned with MSC standards to ensure satisfaction, account retention, and revenue growth.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training.
• Promote MSC's culture and vision to ensure alignment and unity of purpose.
• Participate in special projects and perform additional duties as assigned.

Requirements

• Valid driver's license required.
• Ability to travel up to 10% as needed.
• Ability to lift up to 50 pounds as required.
• This position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI).
• Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

Skills

• Computer literacy and proficiency with email, internet browsers, and Windows operating system.
• Strong problem-solving abilities.
• Excellent customer service and sales skills.
• Strong oral and written communication skills.
• Industrial knowledge preferred.

Pay

Compensation starting at $19.62 - $29.97 depending on candidate location and experience.

Benefits

Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being, and financial future. Benefits include:

• Dynamic healthcare plans.
• Generous 401K and stock purchasing programs.
• Tuition reimbursement opportunities.
• Paid time away for holidays, vacations, and illness.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.